Technical Support Specialist for IT Infrastructure

2 semanas atrás


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

At Acolad, we are seeking a skilled Technical Support Specialist to join our IT team in Lisbon. This is a permanent and full-time contract.

The successful candidate will be responsible for providing first-level technical assistance to internal users, ensuring efficient resolution of incidents and maintaining user satisfaction.

Main responsibilities include:

  • Providing first-level support for IT-related issues, including software, hardware, network, and system queries
  • Using the helpdesk ticketing system to log, manage, and resolve incidents, escalating when necessary and following up to ensure timely resolution
  • Deploying systems and software in both Windows and Macintosh environments
  • Creating, managing, and troubleshooting user accounts and profiles
  • Providing first-level support for desktop network issues, including basic troubleshooting of network connectivity, DHCP, and drive mapping
  • Maintaining computer hardware and peripherals to ensure optimal system performance
  • Executing data backup, archival, and recovery strategies as part of disaster recovery and data integrity processes
  • Training and supporting users on desktop software, network resources, and best practices

To succeed in this role, you will need:

  • A degree in IT or equivalent
  • ITIL certification for IT Service Management (preferred)

Experience in troubleshooting and maintenance of computer hardware, software, and network connectivity is essential, along with familiarity with Microsoft Office O365 troubleshooting and Active Directory user management.

Strong organizational skills, self-organization, and priority management are also required, as well as autonomy within processes and the ability to follow ISO 27001 standards.

We offer a competitive salary of €35,000 per year, plus benefits such as meal allowance, health insurance, transport allowance, seniority days, and flexible working hours.

Acolad is committed to creating a diverse and equitable workforce, and we welcome applications from all qualified candidates.



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