IT Infrastructure Support Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiro

About the Role:

Alter Solutions Group seeks an experienced IT Infrastructure Support Specialist to join our team. As a Technical Application Support Professional, you will play a vital role in ensuring the technical and functional support of production applications.

Key Responsibilities:

  • Solve incidents and service requests within your scope by restoring the service as quickly as possible while maintaining coordination and transparency with relevant areas.
  • Ensure proper management of access to applications, adhering to recommended guidelines within your scope.
  • Contribute to constructing dashboards for production monitoring and execute defined actions for service improvement.
  • Monitor the implementation of planned changes to the production plan, guaranteeing their successful execution.
  • Verify the functional and technical quality of interfaces/communications between applications.
  • Monitor the status of technical components of the applications.
  • Ensure compliance with Service Level Standards (SLS) defined for supported applications, working a 24/7 weekly rotation within the team for critical incidents (1 prevention week and 15 additional monthly hours of work where 50% may be Sundays and holidays).
  • Maintain and update manuals, technical documentation, and operational procedures.
  • Analyze application performance data to enhance service quality and user experience.
  • Ensure the technical installation and configuration of catalog applications.
  • Contribute actively to Continuous Integration/Continuous Deployment (CI/CD) processes by developing automation scripts.
  • Develop and implement controls facilitating service supervision.
  • Participate in training required for the proper functioning of your area and the enterprise, ensuring the team follows suit.
  • Pursue other necessary activities for achieving objectives and the proper functioning of the Center of Expertise, participating in Tribes' ceremonies as an advisor to ITops.

Required Skills and Qualifications:

  • Technical Skills: RedHat Jboss EAP 6.4 and 7.0 (Administration), OpenShift (micro-services), Web Services (SOAP/XML), Relational BDs (MSSQL Server; Postgre), Principles of Java, Linux RHEL, Windows Server, Jenkins, DevOps Guidelines, Agile/Scrum methodologies
  • Soft Skills: Excellent communication and interpersonal relations capability, Flexibility and adaptability in a multicultural environment, Motivation and Responsibility, Proactivity and dynamism, Creativity and innovation/problem-solving, Teamwork, Focus on Results, Resilience, Drafting and adapting a process, Analysis, Defining Pertinent Performance Indicators
  • Professional Skills: IT and cybersecurity, IT knowledge, Production operations, Relation IT/Business

Estimated Salary Range: $60,000 - $80,000 per annum, depending on location and experience.



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