Desktop Support Specialist for IT Infrastructure

Há 21 horas


Lisboa, Lisboa, Portugal Derisk Technologies Tempo inteiro
Job Overview

We are seeking a highly skilled Desktop Support Specialist to join our IT infrastructure team at Derisk Technologies. This role involves managing desktop devices, providing standard and approved hardware and software support, and maintaining desktop devices throughout their entire lifecycle.

About the Role

As a Desktop Support Specialist, you will be responsible for resolving desktop-related incidents, managing IMAC and desk-side support services, and providing complex break-fix services for laptops and desktops. You will also analyze service desk calls and incident data to identify potential user training requirements and automation opportunities.

Responsibilities
  • Fulfill Incidents/Service Requests tickets assigned to a site support group
  • Serve as a 2nd level technical focal point for client infrastructure and desktop requests
  • Provide Smart hands support (physical hands-on-site) for information security, server, network, peripheral, and associated infrastructure
  • Maintain and perform required reporting/inventory management/documentation requirements under Site support
  • Support active/passive network components and industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.)
  • Manage service providers and outsourced resources
Requirements

To be successful in this role, you will need:

  • Excellent technical skills in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices, and Site Multi-function IT printers/equipment
  • Strong problem-solving and analytical skills
  • Ability to work collaboratively with internal teams, project teams, and external companies
What We Offer

We offer a competitive salary of $70,000 - $90,000 per year, depending on experience. Additionally, we provide a car fuel card and business mobile phone.



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