Desktop Support Specialist for EUC Environments

4 semanas atrás


Lisboa, Lisboa, Portugal United Bizz Corp Tempo inteiro

We are seeking a skilled Desktop Support Specialist to join our team in Lisbon, Portugal. This full-time role involves managing desktop devices, including hardware, software, and connectivity issues, through to resolution. You will also be responsible for providing IMAC and desk-side support services, as well as complex and soft break-fix services for laptops and desktops.

In this role, you will be responsible for delivering standard and approved hardware and software support and maintenance on desktop devices throughout their lifecycle. This includes remote management of desktop devices using appropriate tools. You will also analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.

Key responsibilities include fulfilling Incident/Service Requests tickets assigned to a site support group, serving as a 2nd-level technical focal point for client infrastructure and desktop requests, and providing smart hands support for information security, server, network, peripheral, and associated infrastructure.

We follow ITIL standards and best practices, guided by the ITSM organization. You will participate in IT project coordination, maintain and perform required reporting/inventory management/documentation requirements under site support, and support active/passive network components.

Your tasks will also include supporting industrial systems, managing service providers and outsourced resources, collaborating with internal teams, project teams, and external companies, and performing lifecycle management of hardware.

You will be responsible for hardware provisioning/de-provisioning and troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, mobile devices, and site multi-function IT printers/equipment. Additionally, you will organize and coordinate company events/trips where IT site support is required.

This is a full-time job based on tickets. We receive tickets from our clients and assign them to you to complete. There are 1 hour, 2 hours, and upward tickets. Estimated salary: €45,000 - €60,000 per year, depending on experience and qualifications.



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