Desktop Support Specialist
Há 14 horas
United Bizz Corp is seeking a skilled Desktop Support Specialist to join our team in Lisbon, Portugal.
The estimated salary for this role is €35,000 - €45,000 per year, depending on experience.
This is a full-time position based on tickets. We receive tickets from clients and assign them to complete.
Job Responsibilities:
We are looking for an experienced professional who can manage desktop devices (hardware, software, and connectivity) incidents through to resolution.
You will also be responsible for managing IMAC and desk-side support services, as well as providing support for complex and soft break-fix services for laptops and desktops.
Key Skills and Qualifications:
- Strong technical skills in hardware and software troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Familiarity with ITIL standards and best practices.
- Experience with Windows clients, servers, Office 365, AD, Teams, Azure, mobile devices, and site multi-function IT printers/equipment.
Benefits:
This role offers a competitive salary, opportunities for growth and development, and a dynamic work environment.
What You Will Do:
- Manage desktop devices (hardware, software, and connectivity) incidents through to resolution.
- Provide standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle.
- Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
- Participate in IT project coordination.
- Collaborate with internal teams, project teams, and external companies.
- Lifecycle management of hardware.
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