Desktop Support Specialist

Há 14 horas


Lisboa, Lisboa, Portugal United Bizz Corp Tempo inteiro

United Bizz Corp is seeking a skilled Desktop Support Specialist to join our team in Lisbon, Portugal.

The estimated salary for this role is €35,000 - €45,000 per year, depending on experience.

This is a full-time position based on tickets. We receive tickets from clients and assign them to complete.

Job Responsibilities:

We are looking for an experienced professional who can manage desktop devices (hardware, software, and connectivity) incidents through to resolution.

You will also be responsible for managing IMAC and desk-side support services, as well as providing support for complex and soft break-fix services for laptops and desktops.

Key Skills and Qualifications:

  • Strong technical skills in hardware and software troubleshooting.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Familiarity with ITIL standards and best practices.
  • Experience with Windows clients, servers, Office 365, AD, Teams, Azure, mobile devices, and site multi-function IT printers/equipment.

Benefits:

This role offers a competitive salary, opportunities for growth and development, and a dynamic work environment.

What You Will Do:

  1. Manage desktop devices (hardware, software, and connectivity) incidents through to resolution.
  2. Provide standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle.
  3. Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
  4. Participate in IT project coordination.
  5. Collaborate with internal teams, project teams, and external companies.
  6. Lifecycle management of hardware.


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