Desktop Virtualization Engineer
Há 6 dias
**Mission Statement**
As a System Engineer at Inetum, you will be responsible for maintaining the highest standards of operational IT infrastructure. You will collaborate with IT colleagues and manufacturers to develop and revise IT system support strategies to ensure our SLA and system availability targets are met, and our Service Performance is elevated.
**Responsibilities**
- Taking ownership of customer issues reported and seeing problems through to resolution;
- Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution;
- Focused on Application/Desktop Delivery and Application Delivery Controllers (Citrix, Remote desktop, Azure Virtual Desktop);
- Very good knowledge of Active directory and group policies;
- Providing support by researching, diagnosing and troubleshooting;
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
**Profile**
Expert in Application & Desktop Delivery;
Strong analytical/problem solving mindset;
Strong skills on system management;
Customer and people oriented: driven and determined to solve problems/help customers and colleagues;
Very process/procedures driven: ability to document processes and procedures in a clear/structured manner;
Capable of working very autonomously and handling stressful situations;
Flexible, willing to learn, dedicated;
Fluent in (technical) English (spoken & written);
Citrix certifications or up for obtaining them.
**What We Offer**
A flexible and stimulating environment with challenging missions and projects;
Attractive salary package;
The chance to work together with a team of specialists and a network of partners;
Several career opportunities in line with your expertise and interests.
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