Desktop Systems Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Infinera Tempo inteiro

Infinera is a global leader in innovative networking solutions. Our customers include top service providers, data center operators, and enterprises worldwide. We design, develop, and deliver hardware and software for fiber-based connectivity solutions that span access, aggregation, metro, long haul, and submarine networks.

Key Responsibilities:

  • Diagnose and resolve software and hardware incidents, including operating systems and software applications.
  • Maintain a high level of customer service by responding to user requests in a timely fashion.
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes.
  • Accurately record, update, and document requests using the IT Helpdesk system.
  • Assist with administration of Office365, including email and SharePoint.
  • Maintain Windows Active Directory, users, groups, and other records as needed.
  • Communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • Work within relevant legislation, policies, and procedures.
  • Troubleshoot issues relating to AV equipment and conference rooms.
  • Install, configure, and test computer hardware, networking software, and OS software.

Requirements:

  • Be a highly self-motivated team player with the skills and ability to manage changing priorities.
  • Understanding of Office365, including SharePoint, Exchange Online, and Teams.
  • Experience with Microsoft Office365, Active Directory administration, and virtualization technologies.
  • Experience with endpoint maintenance, software installation, diagnostics, and repair.
  • Proficient with Windows 10, Windows 11, and the Microsoft Office suite.
  • Experience with MS Endpoint Configuration manager, Intune, and AutoPilot.
  • Demonstrable skills debugging issues on client machines.
  • Demonstrable understanding of cyber security.
  • Able to learn quickly and work productively.
  • Outstanding user service skills and time management skills.
  • Effective communication skills, both written and verbal in English.


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