Desktop Systems Specialist
Há 1 mês
Infinera is a global leader in innovative networking solutions. Our customers include top service providers, data center operators, and enterprises worldwide. We design, develop, and deliver hardware and software for fiber-based connectivity solutions that span access, aggregation, metro, long haul, and submarine networks.
Key Responsibilities:
- Diagnose and resolve software and hardware incidents, including operating systems and software applications.
- Maintain a high level of customer service by responding to user requests in a timely fashion.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes.
- Accurately record, update, and document requests using the IT Helpdesk system.
- Assist with administration of Office365, including email and SharePoint.
- Maintain Windows Active Directory, users, groups, and other records as needed.
- Communicate effectively with technical and non-technical colleagues at all levels in the organization.
- Work within relevant legislation, policies, and procedures.
- Troubleshoot issues relating to AV equipment and conference rooms.
- Install, configure, and test computer hardware, networking software, and OS software.
Requirements:
- Be a highly self-motivated team player with the skills and ability to manage changing priorities.
- Understanding of Office365, including SharePoint, Exchange Online, and Teams.
- Experience with Microsoft Office365, Active Directory administration, and virtualization technologies.
- Experience with endpoint maintenance, software installation, diagnostics, and repair.
- Proficient with Windows 10, Windows 11, and the Microsoft Office suite.
- Experience with MS Endpoint Configuration manager, Intune, and AutoPilot.
- Demonstrable skills debugging issues on client machines.
- Demonstrable understanding of cyber security.
- Able to learn quickly and work productively.
- Outstanding user service skills and time management skills.
- Effective communication skills, both written and verbal in English.
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