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Technical Desktop Support Specialist
2 meses atrás
We are seeking a skilled Technical Desktop Support Specialist to join our team at Derisk Technologies.
About the RoleAs a Technical Desktop Support Specialist, you will be responsible for managing desktop devices, including hardware, software, and connectivity incidents through to resolution. Your primary focus will be on providing standard and approved hardware and software support and maintenance on desktop devices throughout their entire lifecycle.
You will analyze service desk calls for desktop devices and incident data to identify potential user training requirements and automation opportunities.
Key Responsibilities- Fulfill Incidents/Service Requests tickets assigned to a site support group
- Provide 2nd-level technical support for client infrastructure and desktop requests
- Offer smart hands support for information security, server, network, peripheral, and associated infrastructure
- Adhere to ITIL standards and best practices following the lead and guidance from the ITSM organization
- Participate in IT project coordination
- Maintain and perform required reporting/inventory management/documentation requirements under Site support
You will also support active/passive network components, industrial systems (laboratory, analysis, high-bay rack and scale systems, etc.), and manage service providers and outsourced resources. Additionally, you will collaborate with internal teams, project teams, and external companies.
Lifecycle Management of HardwareYou will be responsible for lifecycle management of hardware, including hardware provisioning/de-provisioning, troubleshooting activities in Windows clients, servers, Office 365, AD, Teams, Azure, Mobile devices, and Site Multi-function IT printers/equipment.
About UsDerisk Technologies offers a competitive salary range of $70,000 - $90,000 per year, depending on experience and qualifications.
We provide a comprehensive benefits package, including:
- A company car
- A fuel card
- A business mobile phone
If you are a motivated and skilled professional looking for a challenging role, we encourage you to apply.