Highly Skilled Desktop Support Specialist
Há 5 dias
Job Description at N Consulting Limited
Our company, a leading organization in the technology sector, is seeking a highly skilled Desktop Support Engineer to join their team on an ongoing contract basis. This role will involve providing essential IT support to a large user community on our Singapore campus, as well as deploying new technologies to enhance business operations.
This Desktop Support Engineer position requires a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment. The ideal candidate will have experience with desktop hardware and software, network imaging, and remote support tools.
Key Responsibilities:- Hardware & Software Support: Install, configure, troubleshoot, and maintain desktop technology hardware and software, ensuring smooth operation across the user base.
- Audio-Visual Setup: Assist in the setup and operation of audio-visual hardware for meeting rooms and end-user requirements.
- Technology Deployment: Support the roll-out, deployment, and upgrade of desktop devices using imaging tools such as SCCM and Intune.
- Incident Management: Respond to IT incidents promptly, maintaining service level agreements (SLAs) and ensuring follow-up with users to resolve issues effectively.
- Office Relations: Assist with moving, disconnecting, and reconnecting desktop hardware during office moves, ensuring minimal disruption.
- Systems Administration: Provide business-as-usual (BAU) systems administration and support across technology infrastructure components.
- Telephony Support: Assist with the installation, maintenance, troubleshooting, and repair of office telephone systems when required.
- Asset management: Maintain accurate records for all corporate hardware and software assets, tracking lifecycle, and ensuring compliance with corporate policies.
- Documentation & Reporting: Utilize ServiceNow to log and track support work, ensuring all incidents and requests are properly recorded and monitored.
- ServiceNow experience for incident management.
- Proficiency in MS Windows 10 & 11, and MS Office 365, including OneDrive.
- Strong experience with SCCM and Intune for imaging and deployment of desktop devices.
- Expertise in network imaging, PXE boot, and remote support tools.
- Familiarity with network patching and cabling.
- Hands-on experience with server room/comms room management.
The estimated salary for this role is $60,000 - $80,000 per annum, depending on experience.
About Us:N Consulting Limited offers a dynamic work environment, opportunities for career growth, and a collaborative culture where your contributions will directly impact the business.
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