Desktop Virtualization Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Inetum Tempo inteiro

Job Overview

As a System Infrastructure Engineer at Inetum, you will play a crucial role in ensuring the Operational IT infrastructure is maintained at the highest standards. You will work closely with IT colleagues and manufacturers on the development and revision of IT system support strategies to guarantee SLA and system availability targets are met, and Service Performance is elevated.

Key Responsibilities

• Take ownership of customer issues reported and see problems through to resolution;
• Maintain optimal customer satisfaction and identify all customer issues, recommending appropriate resolution;
• Focus on Application/Desktop Delivery and Application Delivery Controllers (Citrix, Remote desktop, Azure Virtual Desktop);
• Possess very good knowledge of Active directory and group policies;
• Provide support by researching, diagnosing, and troubleshooting;
• Follow standard procedures for proper escalation of unresolved issues to internal teams.

Requirements

• Expert in Application & Desktop Delivery;
• Strong analytical/problem-solving mindset;
• Strong skills on system management;
• Customer and people-oriented, driven and determined to solve problems/help customers and colleagues;
• Very process/procedures-driven, able to document processes and procedures in a clear/structured manner;
• Capable of working autonomously and handling stressful situations;
• Flexible, willing to learn, dedicated;
• Fluent in (technical) English (spoken & written);
• Citrix certifications or up for obtaining them.

About Inetum

Inetum is a European leader in digital services. Our team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities, and society. Our solutions aim at contributing to our clients' performance and innovation as well as the common good. We operate in 19 countries with a dense network of sites, partnering with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by our ambition for growth and scale, we generated sales of 2.5 billion euros in 2023.



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