Euc L1 Technical Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Derisk Technologies Tempo inteiro
Euc L1 Support Engineer Role Overview

At Derisk Technologies, we are seeking a skilled and motivated Euc L1 Support Engineer to join our team. The ideal candidate will be responsible for providing expert technical support and services for desktop devices (hardware, software, and connectivity) to ensure seamless performance and uptime.

Key Responsibilities:

  • Manage desktop devices incidents through to resolution
  • Manage IMAC and desk-side support services
  • Provide support for complex and soft break-fix services for laptops and desktops
  • Analyze service desk calls and incident data to identify potential user training requirements and automation
  • Collaborate with internal teams, project teams, and external companies to ensure effective service delivery

Requirements:

We are looking for a highly skilled and motivated individual with excellent communication and problem-solving skills to join our team. If you have a passion for providing exceptional customer service and technical support, we encourage you to apply.



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