Technical Support Specialist for International Logistics

2 meses atrás


Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

Job Description

This is an excellent opportunity to work with a renowned international company in the logistics sector.

About the Role

We are seeking a highly skilled Technical Support Specialist to join our dynamic team. As a key member of our support team, you will provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions.

Main Responsibilities

  • Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues.
  • Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base.
  • Document known issues and create solutions for common problems.
  • Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues.
  • Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements.

Requirements

  • Undergraduate or graduate degree; e.g., Business Administration, Logistics, Information Technology.
  • 3 years of experience in solution support or a related IT role.
  • Experienced on IT Support Levels (L1, L2, L3 and L4).
  • Experience with end-to-end business process, application configurations.
  • Experience on ERP technical support and assistance to end users.
  • Previous experience in Supply Chain, Logistics.
  • Fluent in English.

What We Offer

We offer a competitive salary of €45,000 - €55,000 per year, depending on experience, plus additional benefits such as career development opportunities, a dynamic work environment, and the chance to work with a leading international company in the logistics sector.



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