Technical Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

**Job Summary**

We are seeking a highly skilled Technical Support Specialist to join our dynamic team at Michael Page Portugal.

About the Role

This is an excellent opportunity for a Logistics IT Support Analyst to provide technical support and expertise to our clients in the Logistics area. As an ERP Support Expert, you will be responsible for providing timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions.

Key Responsibilities

  • Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues.
  • Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base.
  • Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues.
  • Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements.
  • Provide training and guidance to users or customers on how to effectively use software applications or systems to minimize future issues.
  • Test software updates, patches, and new releases to ensure they do not introduce new issues or conflicts with existing solutions.
  • Continuously monitor systems and applications to proactively identify and address potential issues before they impact users.
  • Ensure high levels of customer satisfaction by resolving issues promptly, effectively, and courteously.
  • Collect feedback and provide insights for product improvement.
  • Stay updated on industry trends, best practices, and emerging technologies.

Requirements

  • Undergraduate or graduate degree in a relevant field, such as Business Administration, Logistics, or Information Technology.
  • 3 years of experience in solution support or a related IT role.
  • Experience with IT Support Levels (L1, L2, L3, and L4).
  • Experience with end-to-end business process, application configurations.
  • Experience on ERP technical support and assistance to end-users.
  • Previous experience in Supply Chain, Logistics.
  • Fluency in English.

What We Offer

  • A great opportunity to join an international company.
  • A dynamic team environment.
  • The chance to work on exciting projects in the Logistics area.

Language

The primary language for this role is English.


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