Technical Support Specialist for Banking Applications

4 semanas atrás


Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

Job Overview


We are seeking a skilled Technical Support Specialist to join Alter Solutions, a leading institution in the banking sector.


The successful candidate will be responsible for ensuring the stability, availability, and performance of our banking applications.



Key Responsibilities:

  • Provide first- and second-level technical support to resolve incidents and troubleshoot issues related to banking applications.
  • Implement and adhere to ITIL frameworks, including incident, change, and problem management, to enhance support quality.
  • Analyze and escalate unresolved cases as necessary to L3 teams or vendors, ensuring minimal disruption to banking operations.
  • Perform SQL queries to analyze, identify, and resolve issues related to application data and performance.
  • Collaborate with business users and stakeholders to resolve functional and technical issues and improve service delivery.


Qualifications:

  • Mandatory qualifications: Application Support L1/L2 experience, ITIL expertise, SQL proficiency
  • Nice-to-have qualifications: Experience with JIRA and ServiceNow, French (C1+) and English (B2+) language proficiency


Estimated Salary Range: $80,000 - $110,000 per annum



About Us: Alter Solutions is a leading institution in the banking sector. We offer a competitive salary range and a comprehensive benefits package.



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