IT Support Specialist for Banking Operations

Há 1 mês


Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro
About the Role

We are seeking an experienced IT Support Specialist to join our client, a leading institution in the banking sector. This role is integral in maintaining and optimizing the applications crucial to the bank's daily operations.

The ideal candidate will possess strong technical and analytical skills and have a solid foundation in IT service management, problem-solving, and an understanding of banking environments.

Key Responsibilities:

  • Provide first- and second-level support to ensure application stability, availability, and performance for banking applications.
  • Analyze and escalate unresolved cases as necessary to L3 teams or vendors, ensuring minimal disruption to banking operations.
  • Implement and adhere to ITIL frameworks, including incident, change, and problem management, to enhance support quality.
  • Record and document incidents in alignment with service-level agreements (SLAs) and participate in root cause analysis and continuous improvement activities.

Requirements:

  • Must-Have: Application Support L1/L2 experience, ITIL expertise, SQL proficiency.
  • Nice-to-Have: Experience with JIRA and ServiceNow.
  • Language Proficiency: French (C1+), English (B2+).

Salary Estimate: $80,000 - $110,000 per annum, depending on experience and qualifications.


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