Technical Support Specialist

Há 6 dias


Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

About Michael Page Portugal

As a leading recruitment agency in Logistics, we are committed to helping our clients find the best talent for their teams. We offer a wide range of job opportunities in various industries, including logistics and supply chain management.

Job Title: Technical Support Specialist - Logistics Expert

Job Description:

  • Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions;
  • Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues. This may involve remote assistance, phone support, or on-site visits;
  • Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base;
  • Document known issues and create solutions for common problems;
  • Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues;
  • Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements;
  • Provide training and guidance to users or customers on how to effectively use software applications or systems to minimize future issues;
  • Test software updates, patches, and new releases to ensure they do not introduce new issues or conflicts with existing solutions;
  • Continuously monitor systems and applications to proactively identify and address potential issues before they impact users;
  • Ensure high levels of customer satisfaction by resolving issues promptly, effectively, and courteously. Collect feedback and provide insights for product improvement;
  • Stay updated on industry trends, best practices, and emerging technologies. Share knowledge and expertise with the support team and other stakeholders;
  • Additional responsibilities include supporting solution owners in solution analysis, design, development, implementation and testing.

Required Skills and Qualifications:

  • Undergraduate or graduate degree; e.g., Business Administration, Logistics, Information Technology;
  • 3 years of experience in solution support or a related IT role;
  • Experienced on IT Support Levels (L1, L2, L3 and L4);
  • Experience with end-to-end business process, application configurations;
  • Experience on SAP (FI, MM and SD) technical support and assistance to end users;
  • Previous experience in Supply Chain, Logistics;
  • Fluent in English.

Salary:

We estimate a salary of €45,000 - €60,000 per year, depending on experience and qualifications.


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