Technical Support Specialist
Há 6 dias
About Michael Page Portugal
As a leading recruitment agency in Logistics, we are committed to helping our clients find the best talent for their teams. We offer a wide range of job opportunities in various industries, including logistics and supply chain management.
Job Title: Technical Support Specialist - Logistics Expert
Job Description:
- Provide timely and effective technical support to end-users, customers, or internal teams experiencing issues with software applications, systems, or technology solutions;
- Diagnose and troubleshoot technical problems, identify root causes, and develop solutions to resolve issues. This may involve remote assistance, phone support, or on-site visits;
- Maintain detailed records of customer or user inquiries, issues, and resolutions in a ticketing system or knowledge base;
- Document known issues and create solutions for common problems;
- Communicate technical information and solutions clearly to non-technical users, ensuring they can understand and implement the necessary steps to resolve their issues;
- Collaborate with cross-functional teams, including developers, system administrators, and quality assurance teams, to address complex technical problems and implement fixes or improvements;
- Provide training and guidance to users or customers on how to effectively use software applications or systems to minimize future issues;
- Test software updates, patches, and new releases to ensure they do not introduce new issues or conflicts with existing solutions;
- Continuously monitor systems and applications to proactively identify and address potential issues before they impact users;
- Ensure high levels of customer satisfaction by resolving issues promptly, effectively, and courteously. Collect feedback and provide insights for product improvement;
- Stay updated on industry trends, best practices, and emerging technologies. Share knowledge and expertise with the support team and other stakeholders;
- Additional responsibilities include supporting solution owners in solution analysis, design, development, implementation and testing.
Required Skills and Qualifications:
- Undergraduate or graduate degree; e.g., Business Administration, Logistics, Information Technology;
- 3 years of experience in solution support or a related IT role;
- Experienced on IT Support Levels (L1, L2, L3 and L4);
- Experience with end-to-end business process, application configurations;
- Experience on SAP (FI, MM and SD) technical support and assistance to end users;
- Previous experience in Supply Chain, Logistics;
- Fluent in English.
Salary:
We estimate a salary of €45,000 - €60,000 per year, depending on experience and qualifications.
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