IT Infrastructure Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Hiscox Tempo inteiro

About the Role

At Hiscox, we are seeking a highly skilled IT Infrastructure Specialist to join our IT Services infrastructure team. As a key member of our team, you will play a crucial role in delivering and maintaining the technology that enables our business to operate efficiently.

Key Responsibilities

  • Act as a primary technical contact for key technical areas, coordinating with stakeholders and colleagues as required.
  • Contribute to the planning, design, and delivery of IT initiatives.
  • Configure tools to automate the provisioning, testing, and deployment of infrastructure.
  • Produce and own system and infrastructure designs, policies, and documentation.
  • Provide reports and proposals for improvements to colleagues and stakeholders.
  • Provide advice and guidance to support the adoption of methods and tools.
  • Drive IT Services in the migration towards a code-centric model for managing infrastructure.
  • Act as a support escalation point for the 3rd line infrastructure support provider.
  • Proactively manage IT infrastructure to minimize business disruption and identify and drive initiatives to improve the quality and effectiveness of the infrastructure services.
  • Manage and provide 3rd line support for infrastructure platforms in accordance with agreed service levels, standards, and processes.
  • Discover and remove technical debt as part of a continuous improvement work ethic.
  • Drive decision-making across different teams and disciplines, seeking informed decisions that lead to value-added, quality, and appropriate outcomes.
  • Drive the adoption of Agile values, principles, and practices within IT Services.
  • Actively contribute to the development of other team members.
  • Embrace change and support the IT Services vision and strategy.

Requirements

Essential

  • Exercises personal responsibility and autonomy.
  • Self-motivated, confident, and decisive, with strong analytical and problem-solving skills and a "can-do" attitude to meeting business needs.
  • Demonstrable technical solution design skills.
  • Collaborative team player, keen to learn and share ideas.
  • Passion for technology, in particular, how IT enables the business.
  • Stay up-to-date with emerging technologies and industry trends to propose and implement improvements.
  • Excellent analytical and problem-solving abilities.
  • Ability to efficiently manage multiple initiatives simultaneously.

Desirable
  • Experience working within an Agile environment.
  • An appreciation of DevOps principles.
  • An appreciation of Infrastructure as Code principles and how they can be applied in an Enterprise environment.

Technical Skills

The ideal candidate will have expertise in modern workplace technologies, including Microsoft 365, operating systems such as Windows 10/11, client applications like Office 365, Teams, and OneDrive, device management and deployment using Intune and Autopilot, understanding of virtualization techniques, including VMware vSphere, virtual desktop infrastructure like Citrix Virtual Apps and Desktops and Azure Virtual Desktop, scripting and automation using PowerShell, packaging and delivery of applications, and knowledge of security best practices, including patching and conditional access.

Benefits and Perks

Hiscox offers a healthy work-life balance with 35 hours/week and a hybrid working system, 25 days + 2 Hiscox Days (extra annual leave), health insurance, gym allowance, pension plan, and after 5 years of work, 1-month sabbatical leave, and a team spirit with many opportunities to engage and an open culture.



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