Senior IT Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Kcs It Tempo inteiro

We're looking for a talented individual to join our team as a Senior IT Support Specialist. As a key member of our KCS IT team, you will be responsible for providing exceptional technical support to our clients. With a strong background in ITIL and SQL, you will be able to lead our team and provide expert guidance on complex technical issues. Your excellent communication skills and ability to work in a hybrid environment will make you a valuable asset to our team.
At KCS IT, we value diversity and equality, and we strive to create a safe and inclusive environment for all our employees. We are committed to providing opportunities for growth and development, and we offer a range of training programs to help you reach your full potential.
As a Senior IT Support Specialist, you will have the opportunity to work on a variety of projects, including full remote and onsite projects. You will also have access to our free nutrition, psychologist, and general medicine appointments, as well as our yoga and personal training days.
If you are a motivated and talented individual who is passionate about IT and wants to make a difference, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
• Provide technical support to clients via phone, email, and remote desktop
• Lead our team and provide expert guidance on complex technical issues
• Develop and implement technical solutions to improve our clients' experience
• Collaborate with our team to identify and resolve technical issues
Requirements:
• 5+ years of experience in IT support
• Strong background in ITIL and SQL
• Excellent communication and leadership skills
• Ability to work in a hybrid environment
• Fluency in French (C1+), English (B2+), and Portuguese (Mandatory)
What We Offer:
• Career development opportunities
• Free training programs
• International projects in Benelux
• Flexible work arrangements
• Access to our free nutrition, psychologist, and general medicine appointments, as well as our yoga and personal training days



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