Senior IT Support Specialist
Há 2 dias
We're looking for a skilled and dedicated professional to join our team as a Senior IT Support Specialist. As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop
- Troubleshoot and resolve complex technical issues
- Collaborate with cross-functional teams to resolve issues and improve processes
- Develop and maintain technical documentation and knowledge base
Requirements:
- 5+ years of experience in IT support
- ITIL expertise
- SQL practice
- Leadership experience
- Banking knowledge
- JIRA, Service Now
- French (C1+)
- English (B2+)
- Portuguese (Mandatory)
What We Offer:
- Personalized career development
- Interesting challenges and opportunities for growth
- Free training programs
- International projects in Benelux
- Hybrid work model
- Wellness programs
KCS IT is a consulting company in the field of Information Technology and Services, focused on creating value for our clients through three main areas: Consulting, Outsourcing, Innovation, and Training. We are committed to talent development and have been elected one of the top 10 big companies in the "Excellence Index," an initiative that rewards organizations investing the most in development.
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