Technical Support Specialist for Cloud Infrastructure

Há 6 dias


Lisboa, Lisboa, Portugal Broadvoice Tempo inteiro

Company Overview

">

Broadvoice is a forward-thinking company that's growing and empowering its people across all roles and departments. We believe in creating an environment where you can grow, learn, and make an impact while enjoying a balanced and fulfilling life.

">

About the Role

">

We are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Specialist for Cloud Infrastructure, you will be responsible for providing 2nd-level support for Broadvoice's UCaaS solution.

">

Key Responsibilities

">
  • ">
  • Drive the resolution of requests escalated to Tier 2.">
  • Support the 1st and 2nd tiers with complex telephone and contact center issues.">
  • Support Engineering, Product, and Business teams in creating the best experience for our customers.">
  • Drive the improvement of documentation, processes, and training to enhance the overall Support team's performance.">
  • Proactively identify and resolve blockers that make Support and Delivery Teams less agile.">
  • Help drive automation initiatives to create/improve internal tools/solutions.">
">

Requirements

">

To succeed in this role, you will need:

">
  • ">
  • 3 or more years of relevant experience in 2nd line technical support in Telephony, preferably in Contact Center solutions.">
  • Ability to work independently on problem-solving.">
  • Passion to evolve in new areas of knowledge (CCaaS and UCaaS).">
  • Advanced Knowledge in Telephony, mainly SIP.">
  • Knowledge of WAN/LAN protocols (TCP,UDP).">
  • Experience in SQL, Postgres, or Redis.">
  • Solid understanding of APIs and front-end services.">
  • Cloud infrastructure knowledge, preferably in AWS.">
  • Solid Linux/Unix experience.">
  • Strong communication skills in English, both verbal and written.">
  • Team Player.">
  • Growth mentality.">
">

What We Offer

">

Broadvoice offers a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as:

">
  • ">
  • A remote-first approach with flexible working hours.">
  • Ongoing training and development opportunities.">
  • A collaborative and dynamic work environment.">
  • Access to cutting-edge technology and tools.">
  • A comprehensive benefits package including health insurance, retirement plan, and paid time off.">
">

Salary: $90,000/year

">

Location: Portugal (Remote)



  • Lisboa, Lisboa, Portugal Devoteam Tempo inteiro

    About Devoteam At Devoteam, we believe technology can drive positive change. We're a global leader in digital transformation, with a revenue of €1 billion and operations across 20+ EMEA countries. We're #TechforPeople Our team of experts includes cloud specialists, designers, business consultants, security experts, engineers, developers, and more....


  • Lisboa, Lisboa, Portugal Cloud Clips Tempo inteiro

    Job DescriptionCloud Clips is seeking a highly skilled Azure Cloud Engineer to join our team. We are looking for a professional with extensive experience in designing, implementing, and managing Microsoft Azure cloud solutions.ResponsibilitiesImplement Microsoft Azure cloud solutions in the IaaS and PaaS domainsAnalyze requirements to develop high-level...


  • Lisboa, Lisboa, Portugal Inetum Portugal Tempo inteiro

    About the RoleWe are seeking a highly skilled Cloud Infrastructure Technical Specialist to join our team at Inetum Portugal. This is an exciting opportunity to work with a European leader in digital services, leveraging your expertise in Azure and Microsoft Solutions to drive innovation and performance.


  • Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    About Match ProfilerMatch Profiler is a renowned Information Systems consulting firm, operating globally since 1999. Our team boasts diverse competences and expertise in IT, allowing us to deliver value-added services to our clients.Position: Cloud Infrastructure Specialist - Hybrid (Lisbon)We are seeking a skilled Cloud Infrastructure Specialist to join our...


  • Lisboa, Lisboa, Portugal Landing Tempo inteiro

    Job DescriptionWe are seeking a highly skilled Cloud Infrastructure Support Specialist to join our team at Hiscox London Market. As a key member of our Infrastructure & DevOps Chapter, you will play a vital role in ensuring the smooth operation of our cloud infrastructure.Main ResponsibilitiesSRE RoleWork closely with innovation squads to ensure our cloud...


  • Lisboa, Lisboa, Portugal Hiscox Tempo inteiro

    Job Title: Infrastructure Specialist - Cloud EnthusiastAbout Hiscox: Hiscox is an international insurer that specializes in luxury goods and property, and high-end professional insurance. As experts in risk, we give people and businesses the confidence to realize their ambitions.About the Role: We're looking for an Infrastructure Specialist - Cloud...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Buscojobs Portugal is a technology company that applies state-of-the-art machine learning techniques to real-world problems in finance.Voleon's Salary Range: EUR 60000 - 80000About the Job:We are looking for an experienced Cloud Infrastructure Specialist to join our team in Lisbon. This is a unique opportunity to make a difference in the field of cloud...


  • Lisboa, Lisboa, Portugal Landing Tempo inteiro

    Based in Lisbon, Portugal, we are looking for a skilled Cloud Infrastructure Specialist to support our Public Cloud team. With Cloud at its core, we're building the next generation of IT and Digital products to support our business needs.We offer a competitive salary of approximately €80,000 per year.Job Description:Company OverviewWe are a dynamic company...


  • Lisboa, Lisboa, Portugal Engine B Tempo inteiro

    About Engine BEngine B is a leading provider of generative AI tools that automate complex tasks in professional services, enhancing decision-making and improving service quality. Founded in 2018, the company has established itself as a pioneer in the industry, with a strong focus on innovation and customer satisfaction.In 2024, Engine B was acquired by...


  • Lisboa, Lisboa, Portugal Devoteam Tempo inteiro

    About UsAt Devoteam, we are passionate about harnessing the power of technology to drive positive change. Our mission is to empower businesses and individuals to unlock their full potential through innovative solutions.As a global leader in digital transformation, we have established a reputation for excellence in delivering cutting-edge cloud-based services...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Azure Active Directory/SCCM Support Engineering Role Overview:As a Cloud Infrastructure Support Specialist at AXIANS, you will be part of a team responsible for delivering exceptional technical support experiences to our business customers. Your primary goal will be to own and manage the customer experience, from problem identification to full resolution,...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Job Title: Cloud Infrastructure SpecialistWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Buscojobs Portugal. In this role, you will be responsible for designing, implementing, and managing cloud-based infrastructure solutions.


  • Lisboa, Lisboa, Portugal Hiire Tempo inteiro

    We are based in Estonia and operate globally, embracing remote work and global travel. Our team thrives on freedom, ownership, and a passion for recruitment. We specialize in connecting top tech talent with great companies, empowering recruiters to hire better, and coaching professionals to achieve their career goals. If you're eager to contribute to our...


  • Lisboa, Lisboa, Portugal Timestamp Group Tempo inteiro

    Job Title: Cloud Infrastructure SpecialistWe are seeking an experienced Cloud Infrastructure Specialist to join our team at Timestamp Group. As a key member of our IT department, you will play a crucial role in designing, implementing, and maintaining our cloud infrastructure.


  • Lisboa, Lisboa, Portugal Qualitest Group Tempo inteiro

    Job SummaryWe are seeking a highly skilled Cloud Infrastructure Specialist to join our team at Qualitest Group in Lisbon, Portugal.About UsQualitest is a global leader in quality assurance and testing services. Our diverse team of 8,000 employees collaborates with industry leaders in technology, finance, insurance, and more.About the RoleThis is a full-time,...


  • Lisboa, Lisboa, Portugal ALTER SOLUTIONS Tempo inteiro

    Job SummaryWe are seeking an experienced Cloud Infrastructure Specialist to join our team at ALTER SOLUTIONS.About UsALTER SOLUTIONS is a leading provider of cloud-based solutions, committed to delivering innovative and reliable infrastructure services.Key Responsibilities:Propose and design cloud infrastructure architectures for our applications, ensuring...


  • Lisboa, Lisboa, Portugal Mygwork Tempo inteiro

    About the RoleThis position offers an exciting opportunity to work as a Technical Azure Infrastructure Specialist with Avanade, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Job Description:We are seeking an experienced Technical Azure Infrastructure Specialist to join our team. As a key...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We are looking for an experienced Cloud Infrastructure Specialist to join our team at Buscojobs Portugal.This is a full-time, hybrid position located in Lisbon.The ideal candidate will have 3-7 years of experience in DevOps and cloud platform engineering, with a proven ability to manage cloud-based infrastructure on Azure.Azure Administrator Certification...


  • Lisboa, Lisboa, Portugal Boost-It Tempo inteiro

    At Boost-It, we're passionate about harnessing the power of technology to drive positive change. Our team is dedicated to delivering sophisticated solutions that connect and inspire.We're seeking a skilled Cloud Infrastructure Specialist to join our ranks. As a key member of our IT department, you'll play a vital role in designing, implementing, and...


  • Lisboa, Lisboa, Portugal Grit Solutions Tempo inteiro

    Cloud Infrastructure Specialist Role at Grit Solutions: Drive Innovation in the Cloud To excel as a Cloud Infrastructure Specialist at Grit Solutions, you must be willing to improve and determined to pursue excellence. Our company, Tech Passionate People with a Purpose, delivers solutions while building strong long-term relations. We value talent and...