Technical Support Specialist for Cloud Infrastructure
Há 6 dias
Company Overview
">Broadvoice is a forward-thinking company that's growing and empowering its people across all roles and departments. We believe in creating an environment where you can grow, learn, and make an impact while enjoying a balanced and fulfilling life.
">About the Role
">We are seeking an experienced Technical Support Engineer to join our team. As a Technical Support Specialist for Cloud Infrastructure, you will be responsible for providing 2nd-level support for Broadvoice's UCaaS solution.
">Key Responsibilities
">- ">
- Drive the resolution of requests escalated to Tier 2.">
- Support the 1st and 2nd tiers with complex telephone and contact center issues.">
- Support Engineering, Product, and Business teams in creating the best experience for our customers.">
- Drive the improvement of documentation, processes, and training to enhance the overall Support team's performance.">
- Proactively identify and resolve blockers that make Support and Delivery Teams less agile.">
- Help drive automation initiatives to create/improve internal tools/solutions.">
Requirements
">To succeed in this role, you will need:
">- ">
- 3 or more years of relevant experience in 2nd line technical support in Telephony, preferably in Contact Center solutions.">
- Ability to work independently on problem-solving.">
- Passion to evolve in new areas of knowledge (CCaaS and UCaaS).">
- Advanced Knowledge in Telephony, mainly SIP.">
- Knowledge of WAN/LAN protocols (TCP,UDP).">
- Experience in SQL, Postgres, or Redis.">
- Solid understanding of APIs and front-end services.">
- Cloud infrastructure knowledge, preferably in AWS.">
- Solid Linux/Unix experience.">
- Strong communication skills in English, both verbal and written.">
- Team Player.">
- Growth mentality.">
What We Offer
">Broadvoice offers a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as:
">- ">
- A remote-first approach with flexible working hours.">
- Ongoing training and development opportunities.">
- A collaborative and dynamic work environment.">
- Access to cutting-edge technology and tools.">
- A comprehensive benefits package including health insurance, retirement plan, and paid time off.">
Salary: $90,000/year
">Location: Portugal (Remote)
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