Global Customer Support Liaison
Há 4 dias
About Us
We are a value-driven company that empowers sales and marketing teams worldwide with user-friendly tools.
With over 100,000 clients in 179 countries and a team of more than 850 employees from 50+ nationalities, we continue to grow as one of Estonia's leading tech companies.
This role involves working closely with the support team to efficiently answer customer inquiries and resolve issues.
Responsibilities
- Responding to customer inquiries via live chat and phone in a friendly and efficient manner
- Collaborating with product management and engineering teams to stay up-to-date on the latest features
- Troubleshooting customer issues and providing suitable solutions
- Helping turn both new and existing customers into loyal users
Requirements
To succeed in this role, you need:
- Fluency in French and English (additional languages such as Portuguese, German, or Spanish are a plus)
- At least one year of experience in a customer-facing role
- Excellent interpersonal and communication skills
- Ability to multitask and manage several customer conversations simultaneously
- BASIC knowledge of sales processes (e.g., lead tracking, reporting)
- Familiarity with email systems and CRM tools (Salesforce, Zoho, etc.) is an advantage
What's in it for You?
A competitive salary package with excellent benefits including:
- Annual bonus
- Health insurance
- Meal allowance
- Flexible benefits for transport, technology, etc.
We offer a diverse team environment with flexible working hours and numerous opportunities for personal and professional growth. Our client is an equal-opportunity employer that values diversity and is committed to creating an inclusive environment for all employees.
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