Cloud Software Technical Liaison Specialist With English And Hebrew Support

Há 1 mês


Lisboa, Lisboa, Portugal Acronis Tempo inteiro

We are looking for a skilled Cloud Software Technical Liaison Specialist to join our mission at Acronis.

As a key member of our team, you will act as a liaison between customers (Service Providers Partners) and internal Acronis resources, providing technical support and ensuring a seamless experience.

Main Responsibilities:

  • Provide technical support and configuration services via email, phone, and chat
  • Analyze customer problems and develop plans for resolving them
  • Build and maintain strong relationships with partners
  • Collaborate with engineers to provide technical action plans or take ownership of escalated cases
  • Work closely with the Expert team to answer customers' technical questions

About You:

  • Fluent English (both verbal and written) and Hebrew (native)
  • 1+ years of experience in a similar role, preferably in Hosting tech support or Managed Service Provider business
  • Knowledge of Windows Server administration basics
  • Excellent analytical and communication skills

What We Offer:

  • A competitive salary ($80,000 - $110,000 per year)
  • A dynamic and global work environment
  • Ongoing training and development opportunities
  • A chance to contribute to a mission-driven organization

About Us:

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management solutions. Our all-in-one platform is designed to identify, prevent, detect, respond, remediate, and recover from modern cyber threats with minimal downtime, ensuring data integrity and business continuity.

We offer a comprehensive security solution for MSPs, meeting the needs of diverse and distributed IT environments. Our corporate culture values mutual trust, respect, and a belief in making a positive impact on employees' lives and the communities we serve.



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