Hebrew Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Headhunt International Tempo inteiro

Company Overview

We are a leading international recruitment agency, Headhunt International. Our mission is to provide exceptional opportunities for experienced professionals to work with top tech leaders.

Salary and Benefits

The successful candidate will receive a competitive monthly salary of €6,000 plus 2 extra salaries per year, totaling €72,000 annually. Additionally, they will enjoy healthcare benefits, numerous discounts, and a complete relocation package including flight tickets, hotel accommodation, and support with finding a house in Greece, all at no cost to them.

Job Description

We are seeking an experienced Hebrew Customer Support Specialist to join our team in Athens, Greece. The ideal candidate will be fluent in Hebrew, possess excellent communication skills, and have sales experience with consumer products and services. They will also be proficient in technical research skills to troubleshoot customer problems and have advanced internet research skills.

Responsibilities

  1. Identify customers' needs and deliver appropriate solutions, including sales.
  2. Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
  3. Assist customers in placing orders and related issues.
  4. Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues.
  5. Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.

Requirements

  • Fluent Hebrew language skills.
  • Excellent communication skills.
  • Sales experience with consumer products and services (an asset).
  • Technical research skills to troubleshoot customer problems.
  • Advanced internet research skills.

What We Offer

  • A positive and adventurous attitude.
  • A sponge that is willing to soak up all the knowledge and experience we offer.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.


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