Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Boardroom Appointments Tempo inteiro

About Boardroom Appointments

We are a leading company in the industry, and we're looking for a highly skilled Customer Support Specialist to join our team. This role is perfect for someone who is passionate about providing exceptional customer service and has excellent communication skills.

Job Overview

The successful candidate will be responsible for assisting customers with general inquiries and support issues via various channels. They will also be expected to adapt the brand's voice and tone for interactions on both private and public channels. Additionally, they will need to respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented.

Responsibilities:

  • Assist customers with general inquiries and support issues via phone, email, chat, and social messaging channels
  • Adapt the brand's voice and tone for interactions on both private and public channels
  • Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented

Requirements

To be considered for this role, you must have a native or near-native level of Hebrew and a good level of English. A high school degree is also required. Additionally, you should have knowledge of Microsoft Office and possess dynamic and proactive attitude, as well as good communication skills. Experience in customer service is a plus. Furthermore, you must be based in Portugal or Europe.

Salary: €45,000 - €55,000 per annum

This salary estimate is based on the location and industry standards. The actual salary may vary depending on the company's budget and other factors.


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