Cloud Software Support Specialist with Technical Expertise

1 semana atrás


Lisboa, Lisboa, Portugal Acronis Tempo inteiro
Secure the Future of Cyber Protection

We are seeking a highly skilled Cloud Software Support Specialist to join our mission in revolutionizing cyber protection. As a key member of our team, you will be responsible for providing top-notch technical support and solutions to customers and partners worldwide.

The ideal candidate will have exceptional problem-solving skills, excellent communication abilities, and a strong understanding of Windows Server administration basics. Fluency in English (both verbal and written) and Hebrew is a must. Experience in similar roles, particularly in Hosting tech support or Managed Service Provider businesses, is highly valued.

Key Responsibilities:

  • Provide technical support via email, phone, and chat for software-related inquiries
  • Analyze customer problems and develop plans for resolving them
  • Maintain strong relationships with partners and internal teams
  • Escalate complex cases to senior engineers and work closely with the Expert team
  • Meet and exceed KPIs set for the role, including customer satisfaction, productivity, and quality interaction

Requirements:

  • Fluent English and Hebrew language proficiency
  • 1+ years of experience in similar roles, preferably in Hosting tech support or Managed Service Provider businesses
  • Knowledge of Windows Server administration basics and ability to convey technical information effectively

Benefits:

  • A competitive estimated salary range of $60,000 - $80,000 per year, depending on location and experience
  • Opportunities for professional growth and development in a global company
  • A dynamic and inclusive work environment that values diversity and innovation

About Acronis:

Acronis is a global leader in cyber protection, providing natively integrated cybersecurity, data protection, and endpoint management solutions for managed service providers, small and medium businesses, enterprise IT departments, and home users. Our all-in-one solutions are designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity.

We are an equal opportunity employer committed to creating a positive impact on the lives of our employees and the communities we serve. If you are passionate about making a difference in the world of cyber protection, we encourage you to apply for this exciting opportunity.



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