Technical Support Specialist for Digital Transformation

2 semanas atrás


Lisboa, Lisboa, Portugal Ci&T Software S.A. Tempo inteiro

We are a tech transformation company, CI&T. Our mission is to support large companies in navigating changes in technology and business by combining the power of Artificial Intelligence with human expertise.

With 30 years of experience, 6,000 workers, offices in 10 countries, and talents across 5 continents, we operate in the fields of design, strategy, and engineering for global brands. Our goal is to help clients achieve the full potential of technology as a force for good.

We are seeking an experienced Technical Support Specialist with a background in Fullstack Development, specifically in Node.js and React. In this role, you will be responsible for providing technical support and troubleshooting for our web applications while ensuring seamless user experiences.

Key Responsibilities:

  • Technical Support: Provide Level 3 support for web applications built with React and Node.js, addressing complex technical issues and resolving them efficiently.
  • Collaboration: Work with the development team to understand application architecture and functionality, facilitating effective troubleshooting and problem resolution.
  • Problem Solving: Identify and analyze technical challenges reported by users and stakeholders, implementing effective solutions.
  • Documentation: Collaborate with QAs to ensure issues are documented and tracked, and participate in root cause analysis for recurring problems.
  • Professional Development: Stay up-to-date with the latest trends in web development and support best practices, applying this knowledge to enhance our support capabilities and technology stack.

Qualifications and Skills:

  • Proven experience as a Technical Support Specialist or similar role, with expertise in React, Node.js, and Typescript.
  • Strong debugging and problem-solving skills, with the ability to analyze and resolve technical issues effectively.
  • Excellent communication and interpersonal skills, capable of conveying technical information to non-technical stakeholders.
  • Ability to work collaboratively in a team environment and contribute to a positive team culture.

Compensation: The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience.

CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our employees' identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.



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