Technical Support Specialist for Digital Transformation
4 semanas atrás
About Alter Solutions
Alter Solutions Portugal is a leading IT consultancy firm, driving digital transformation and innovation. With a presence in twelve countries worldwide, our team of experts provides cutting-edge solutions to clients across various industries.
About the Role
We are seeking an experienced Technical Support Specialist to join our team in Portugal. As a key member of our support team, you will be responsible for ensuring the technical and functional support of production applications, ensuring operational conditions for services, and contributing to applications releases and incident management.
Main Responsibilities:
- Solve incidents and service requests within their scope by ensuring that the service is re-established as quickly as possible and in full coordination and transparency with the areas concerned;
- Ensure proper management of access to applications, following the relevant recommendations within its scope;
- Contribute to the construction of dashboards for production monitoring and carry out actions defined for service improvement;
- Monitor the implementation of planned changes to the production plan, ensuring their proper implementation;
- Verify the functional and technical quality of interfaces/communications between applications;
- Monitor the state of the technical components of the applications;
- Ensure compliance with the SLS defined in the supported applications with 24/7 weekly rotation within the team for critical incidents (1 prevention week and 15 additional monthly hours of work where 50% may be Sundays and holidays);
- Ensure and keep up-to-date manuals, technical documentation, and operational procedures;
- Review and monitor application performance data to improve service quality and user experience;
- Ensure the technical installation and configuration of catalog applications;
- Actively contribute to CI/CD processes by developing automation scripts;
- Define and implement controls facilitating the supervision of services;
- Perform other activities necessary for the pursuit of objectives and proper functioning of the Center of Expertise.
Required Skills and Qualifications:
To succeed in this role, you will need:
- Technical skills: RedHat Jboss EAP administration, OpenShift micro-services, Web Services (SOAP/XML), Relational BDs (MSSQL Server; Postgre), Java programming principles, Web Services (SOAP/XML), Linux RHEL, Windows Server, Jenkins, DevOps guidelines, Agile/Scrum methodologies;
- Soft skills: excellent communication and interpersonal relations capability, flexibility and adaptability in a multicultural environment, motivation and responsibility, proactivity and dynamism, creativity and problem-solving skills, working in a team, focus on results, resilience, drafting and adapting processes, analysis and defining pertinent performance indicators.
Estimated Salary: €60,000 - €80,000 per year, depending on experience.
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