Cloud Software Support Specialist with Technical Excellence
1 semana atrás
We are seeking a skilled Cloud Software Support Specialist to join our team in Portugal.
Key Responsibilities:
- Provide exceptional technical support via phone, email, and chat for customers and MSPs.
- Analyze customer issues, define plans for resolution, and ensure timely execution.
- BUILD AND MAINTAIN STRONG RELATIONSHIPS WITH PARTNERS
- Collaborate with engineers to provide technical action plans or take ownership of escalated cases.
- Work closely with the Expert team to answer Customers' technical questions.
- Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality).
About You:
- Fluent English (both verbal and written) and Hebrew (native).
- 1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business).
- Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps).
- Ability to convey technical information effectively.
- Exceptional customer service approach and excellent analytical skills.
Estimated Salary: €45,000 - €60,000 per annum, depending on experience.
About Acronis:
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management solutions for businesses and individuals. Our all-in-one solutions help identify, prevent, detect, respond, remediate, and recover from modern cyber threats with minimal downtime, ensuring data integrity and business continuity.
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