Global Customer Solutions Liaison

4 semanas atrás


Lisboa, Lisboa, Portugal Rival Tempo inteiro

We're expanding our Lisbon office with a customer solutions expert role, where you'll collaborate closely with our support team to deliver exceptional experiences for our clients. This is an exciting opportunity to grow with Rival and make a lasting impact.

Your new challenge will involve:

  • Working in tandem with the support team to provide swift, friendly assistance to our customers via live chat and telephone
  • Staying up-to-date on Pipedrive's latest features by collaborating with product management and engineering teams
  • Identifying and resolving customer issues while offering tailored solutions
  • Converting both existing and new customers into loyal advocates through excellent service

To succeed in this role, you'll need:

  • Fluency in spoken and written French and English, with other languages being an asset
  • At least one year of experience working in a customer-facing position
  • Excellent interpersonal and communication skills
  • Ability to multitask and manage multiple customer conversations simultaneously
  • Familiarity with sales concepts, including leads, opportunities, deal tracking, and reporting
  • Knowledge of email systems, filtering, spam, and email integration
  • Experience with sales/CRM tools like Salesforce or Zoho CRM is beneficial
  • Confidence working with helpdesk tools like Intercom, Freshdesk, Zendesk

The estimated annual salary for this role is €42,000-€50,000, commensurate with experience and qualifications. We offer a competitive compensation package that reflects your value to Rival.



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