Global Customer Solutions Liaison
4 semanas atrás
We're expanding our Lisbon office with a customer solutions expert role, where you'll collaborate closely with our support team to deliver exceptional experiences for our clients. This is an exciting opportunity to grow with Rival and make a lasting impact.
Your new challenge will involve:
- Working in tandem with the support team to provide swift, friendly assistance to our customers via live chat and telephone
- Staying up-to-date on Pipedrive's latest features by collaborating with product management and engineering teams
- Identifying and resolving customer issues while offering tailored solutions
- Converting both existing and new customers into loyal advocates through excellent service
To succeed in this role, you'll need:
- Fluency in spoken and written French and English, with other languages being an asset
- At least one year of experience working in a customer-facing position
- Excellent interpersonal and communication skills
- Ability to multitask and manage multiple customer conversations simultaneously
- Familiarity with sales concepts, including leads, opportunities, deal tracking, and reporting
- Knowledge of email systems, filtering, spam, and email integration
- Experience with sales/CRM tools like Salesforce or Zoho CRM is beneficial
- Confidence working with helpdesk tools like Intercom, Freshdesk, Zendesk
The estimated annual salary for this role is €42,000-€50,000, commensurate with experience and qualifications. We offer a competitive compensation package that reflects your value to Rival.
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