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Senior Technical Liaison in Multilingual Customer Support
Há 1 mês
Smart-Recruitments seeks a seasoned professional to fill the role of Senior Technical Liaison in our multilingual customer support team. Located in Portugal, this position is an exciting opportunity for individuals with native-level fluency in Czech and English to make a meaningful impact in a dynamic environment.
About the RoleWe are looking for an experienced technical expert who can effectively communicate complex issues to customers and internal stakeholders. As a Senior Technical Liaison, you will be responsible for identifying, analyzing, and resolving technical issues in collaboration with internal teams, ensuring seamless communication and escalation when necessary.
Key Responsibilities- Technical Issue Resolution: Collaborate with internal teams to identify, analyze, and resolve technical issues, escalating when necessary.
- Communication: Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
- Partner Engagement: Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
- Czech and English Fluency: Native-level fluency in both languages is required.
- Interpersonal Skills: Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.
- Technical Experience: Experience in a technical support role, preferably in security or systems administration, is essential.
- International Career Growth: Opportunity to advance your career within a multinational and multicultural environment.
- Comprehensive Health Insurance: Coverage from your first day, ensuring your well-being and financial security.
- Ongoing Training and Development: Extensive training and dedicated coaches to support personal and professional growth.
With a competitive salary of €35,000 - €50,000 per year, depending on experience, we offer a comprehensive benefits package that includes health insurance, ongoing training, and opportunities for career advancement in a dynamic international environment.
