Linguistic Liaison for International Customers in Lisbon

2 semanas atrás


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro

We are a global leader in Business Process Outsourcing, specializing in customer experience across voice, social, and digital channels. Our goal is to improve services by empowering our employees.

We are seeking a French-Speaking Customer Advisor to join our team in Lisbon, Portugal. As a key member of our operations, you will play a vital role in delivering exceptional customer experiences.

Responsibilities:

  • Continuous Improvement: Collaborate with colleagues to enhance customer satisfaction through ongoing process improvements.
  • Customer Communication: Engage with customers via email or phone to provide product information and support during the after-sales process.
  • Order and Complaint Handling: Effectively manage orders and complaints, ensuring timely resolutions.
  • Sales Support: Offer sales assistance and upselling opportunities when applicable.

Requirements:

  • A valid European passport or work permit for Portugal.
  • Native or fluent French (C2), with excellent English language skills (B2).
  • Prior experience in customer-facing roles, preferably in a multilingual environment.
  • Demonstrated patience and effective communication skills for problem resolution.
  • The ability to maintain confidentiality when handling personal data and information.

Benefits:

  • A competitive salary consisting of 14 monthly payments per year.
  • A performance-based bonus structure.
  • Health and dental insurance available six months after signing the contract.
  • A relocation package including shared accommodation and flight reimbursement.
  • The opportunity to work remotely from Lisbon.

About Us:

We foster a diverse and inclusive environment with people from over 15 nationalities. Enjoy modern facilities, discounts at local businesses, company events, and more. We encourage inter-company mobility and offer new office spaces in Lisbon.

If your profile aligns with our expectations, we look forward to meeting you.



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