International Customer Service Representative in Lisbon

Há 2 dias


Lisboa, Lisboa, Portugal Work International Tempo inteiro

Work International is a global leader in outsourcing, providing customer acquisition management, customer care, technical support, debt collection, and social media services. We operate in 88 countries, serving 170 markets, and have 420,000 employees worldwide. As part of our ever-growing Customer Care team in Lisbon, you will be an integral member of an extremely driven team.

About the Role

We are seeking a highly motivated and skilled Customer Support Agent to join our team. Your primary responsibility will be to handle customer issues via email, chat, and phone in a friendly, effective, and professional manner. You will work with some of the world's most respected brands, utilizing your creative problem-solving skills, excellent communication abilities, and adaptability to continuously evolving needs.

Key Responsibilities:
  • Handle customer inquiries and concerns via multiple channels (email, chat, phone)
  • Collaborate with colleagues to resolve complex customer issues
  • Utilize analytical and logical thinking to troubleshoot problems
  • Communicate effectively with customers and colleagues in a clear and concise manner
  • Work under pressure and prioritize tasks efficiently
Requirements

To succeed in this role, you will need to possess the following skills and qualifications:

  • Fluency in French (C2 level) and basic knowledge of English (A2 level)
  • Computer skills with proficiency in coding (a plus)
  • Excellent communication and interpersonal skills
  • Able to multitask and work in a fast-paced environment
  • EU citizenship or work permit for Portugal
What We Offer

As a valued member of our team, you can expect the following benefits:

  • Competitive fixed monthly salary: €**2,500**
  • Bonus structure for exceptional performance
  • Complete relocation package including free accommodation in our company apartment throughout employment
  • Free Portuguese language lessons
  • Private Health Insurance
  • Professional growth & development opportunities
  • A dedicated HR team organizing events, sports tournaments, parties & trips

Join us in Lisbon and take advantage of the city's warm climate, proximity to the Atlantic ocean, mountains, and low crime rate. With medicine and education well developed here, residents enjoy tax exemptions and a relatively low cost of living. Most Portuguese people speak English, making it easy to navigate daily life without needing to be fluent in Portuguese.



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