Senior Technical Support Specialist in Lisbon, Portugal

4 semanas atrás


Lisboa, Lisboa, Portugal Multilingual Jobs Worldwide Tempo inteiro
Unlock Your Potential as a Multilingual Customer Service Representative

We are seeking an exceptional French-speaking customer service agent to join our team in Lisbon, Portugal. As a key member of our support team, you will play a vital role in ensuring the satisfaction of our clients.

About the Role:

This is a full-time position with indefinite contracts and competitive salary. We offer a range of benefits, including career development programs, specialized courses, and language classes. You will work in a central location in Lisbon, Portugal, and have opportunities for growth and advancement within our company.

Responsibilities:
  • Respond to inbound customer requests, documenting relevant case information
  • Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels
  • Collaborate with other technicians to resolve or properly close help tickets
Requirements:

To be successful in this role, you must have a high level of French (written and oral) and fluent English (B2). Excellent writing and verbal communication skills are essential, as well as patience when communicating and solving issues.

You should also be proactive, self-motivated, and a great team player. If you don't check every box, we still encourage you to apply, and we'll do our best to match you with the right job.

Benefits:
  • Competitive salary: €30,000 - €45,000 per year, depending on experience
  • Full-time contract with benefits
  • Career development programs and training opportunities
  • Bring-a-friend bonus opportunities

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