Technical Support Specialist with Expertise in Multilingual Customer Service

Há 3 dias


Lisboa, Lisboa, Portugal Adecco Prestação De Serviços, Lda Tempo inteiro

Are you looking for a challenging role where you can utilize your multilingual skills to provide exceptional customer service? As a Technical Support Specialist at Adecco, you will be the primary point of contact for clients seeking technical assistance via phone, chat, email, or in person.

About the Role

We are seeking an IT Service Desk Technician fluent in Portuguese, Spanish, and English (minimum B2 level) to join our team. In this role, you will serve as the first point of contact for customers seeking technical assistance, diagnose and resolve Tier 1 technical hardware and software issues, and effectively advise and assist customers with appropriate solutions.

Responsibilities:

  • Serve as the primary point of contact for customers seeking technical assistance via phone, chat, email, or in person;
  • Diagnose, investigate, and resolve Tier 1 technical hardware and software issues;
  • Effectively advise and assist customers with appropriate solutions;
  • Provide accurate information on IT products and services;
  • Escala unresolved issues to higher support levels;
  • Identify and escalate situations requiring urgent attention;
  • Collaborate with L2 teams and internal stakeholders to improve training content;
  • Maintain high standards of customer service.

Requirements:

  • Advanced level of Portuguese, Spanish, and English (minimum B2);
  • Grado Superior en Sistemas Informáticos (ASIR) or equivalent technical vocational qualification (highly valued);
  • 1 year of experience in Helpdesk roles (highly valued);
  • Strong customer support skills with excellent written and verbal communication;
  • Ability to diagnose and resolve basic technical issues;
  • Eagerness to learn, adaptability, multitasking skills, and attention to detail;
  • High level of professionalism and confidentiality;
  • Knowledge of ITSM tools, Active Directory, and remote connection tools.

Offer Details:

  • Contract Type: 24x7, rotating weekly shifts;
  • Shifts: Most common schedules include:
  • 22:00-06:00
  • 06:00-14:00
  • 14:00-22:00
  • Split shifts (e.g., 09:00-13:00 & 14:00-18:00 with a one-hour unpaid lunch);
  • Salary Range: €16,000 - €19,000 per year (all-inclusive, including allowances like meal allowance);
  • Work Model: 50% office-based, 50% remote.


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