Global Software Infrastructure Solutions Expert

Há 1 mês


Lisboa, Lisboa, Portugal Glory Global Solutions Tempo inteiro
Job Description

    As a Global Software Infrastructure Solutions Expert, you will be an integral part of the Global Professional Services team at Glory Global Solutions. Our company is a global leader in cash technology solutions, providing confidence to financial, retail, cash center, and gaming industries that their cash is protected and always working.

    We offer peace of mind, enable transformation, generate options, and empower people by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

Main Responsibilities
  • End-to-End Control of Software Tools: You will have end-to-end control (from design to maintenance) of software tools created to deploy Glory's Self-Service Systems at internal or customer environments. These tools will include tasks such as full installation of OS, OS updates, system drivers, system settings, external tools, and Glory's middleware or applications.
  • Bug Tracking System Administration: You will administer and maintain the Bug Tracking System, including regular updates of new versions, creation of customized scripts and reports as needed, maintenance of system settings, and management of users and projects profiles.
  • Issue Investigation and Resolution: You will investigate reported issues through analysis of application server logs, database logs, Windows and Linux server logs, recreate minor field problems for verification and analysis, and perform software testing to confirm resolution of fixed issues and verification of new product releases.

    You will work with Hardware Product Support groups to resolve Glory software issues, collaborate with Regional Connectivity and Engineering Teams to confirm and prioritize issues for the development roadmap, and contribute to the design, analysis, creation, test, release, and distribution of different software tools.



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