Global Technical Solutions Expert

Há 1 mês


Lisboa, Lisboa, Portugal Alter Solutions Group Tempo inteiro

Overview

Alter Solutions Group seeks a seasoned Global Technical Solutions Expert to join its Resources and Skills Department in Portugal. This role requires the right individual to work collaboratively with the IT Finance Department, leveraging their expertise to ensure seamless task execution.

Salary

The estimated salary for this position is approximately €55,000 - €70,000 per annum, depending on experience and qualifications.

Job Description

As an Application Support Engineer, you will be responsible for guaranteeing optimal performance and operational monitoring over allocated periods by ensuring responsiveness to evolution requests, corrective maintenance requests, restoration of service, and compliance with defined SLAs:

  • Assess risks that may arise during your work and within the scope of responsibility;
  • E nsure objectives and deadlines of deliveries are met, respecting SLAs and regression testing within the pre-determined test coverage ratio;
  • Identify and request essential resources;
  • Develop functional or technical macro-solutions (depending on your field) by seeking required resources and expertise;
  • Validate solutions and functional or technical hypotheses (depending on your field);
  • Update deliverables specific to RUN operation according to norms and standards;
  • Manage or participate in meetings and committees related to your intervention scope;
  • Contribute to communication around your profession by ensuring communication to various stakeholders at the frequency defined with customers (business lines and manager).

Required Skills and Qualifications

To excel in this role, you should possess:

  • University graduation in an IT-related field;
  • At least 3+ years of experience in a similar position;
  • Experience in purchasing and management control;
  • Experience in application production run support acting as a Technical Leader;
  • Accounting scope knowledge would be a plus;
  • Excellent interpersonal and communication skills to establish and maintain collaborative work relationships at all levels, including meeting management, publicly presenting, explaining, and learning business matters, producing and following up on meeting outcomes and inputs.

Tools and Technologies

You will be working with:

  • Service Now;
  • Jira Lanta;
  • Oracle with PL SQL knowledge (advanced level);
  • PowerBI knowledge would be a plus.

Benefits

Alter Solutions Group offers a dynamic work environment with opportunities for growth and development. We prioritize our employees' well-being and provide a comprehensive benefits package, including professional training and certifications, flexible work arrangements, and a culture that values diversity, equity, and inclusion.

Location

This role is based in Portugal, offering the opportunity to work in a multicultural environment with colleagues from diverse backgrounds. You will be expected to travel occasionally within and outside Portugal, but most work will be done remotely or in a hybrid model (office and remote working).



  • Lisboa, Lisboa, Portugal Glory Global Solutions Tempo inteiro

    Job Description    As a Global Software Infrastructure Solutions Expert, you will be an integral part of the Global Professional Services team at Glory Global Solutions. Our company is a global leader in cash technology solutions, providing confidence to financial, retail, cash center, and gaming industries that their cash is protected and always...


  • Lisboa, Lisboa, Portugal Red Global Tempo inteiro

    About Red GlobalRed Global is a forward-thinking organization that values innovation and technical expertise. We are committed to delivering cutting-edge SAP CRM solutions that drive business success.Salary: $120,000 - $180,000 per yearWe offer a competitive salary package with opportunities for growth and professional development.About the JobAs a highly...

  • Technical Solutions Expert

    4 semanas atrás


    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    Job SummaryWe are seeking a highly skilled Technical Solutions Expert to join our team in Portugal. As a key member of our Sales Engineering team, you will play a critical role in providing technical support and guidance to our customers.


  • Lisboa, Lisboa, Portugal Glory Global Solutions Tempo inteiro

    Job Summary:We are seeking a highly skilled Technical Software Solutions Architect to join our Global Professional Services team at Glory Global Solutions. In this role, you will contribute technical expertise in designing, analyzing, creating, testing, releasing and distributing software tools to facilitate the installation, configuration and maintenance of...


  • Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    Unlock Your Potential as a Global Technical Support ExpertWe are seeking a highly skilled and customer-focused Global Technical Support Expert to join our team. As a key member of our global support team, you will be responsible for providing exceptional technical support to customers, ensuring their issues are resolved in a timely and professional...


  • Lisboa, Lisboa, Portugal Advantage 360 Tempo inteiro

    Company Overview">Lumine Group is a global leader in software solutions for broadband service providers, with a history dating back to 1992. We have established ourselves as a trusted partner for innovative and creative solutions that enhance the internet experience for millions of subscribers.We are currently in a growth phase, seeking talented individuals...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    We are seeking a skilled Technical Automotive Solutions Expert to join our dynamic team in Porto, Portugal. This exciting opportunity involves collaborating with software developers and app creators to adapt and optimize their applications for the automotive industry.


  • Lisboa, Lisboa, Portugal Global Blue Tempo inteiro

    OverviewAt Global Blue, we're shaping the future of tax-free shopping. As a Technical Solutions Strategist, you'll be part of an international Scrum team driving innovation and growth. Your mission will be to develop, improve, and extend our technical solutions, administrative tools, and platform components with a focus on stability, performance, and...

  • Technical Solutions Expert

    3 semanas atrás


    Lisboa, Lisboa, Portugal Advantage 360 Tempo inteiro

    Company Overview:">Lumine Group is a global leader in architecting the future of connectivity in the communications and media industry. Our mission is to illuminate the potential of communications and media software businesses, fostering a collaborative ecosystem of professionals, customers, and partners.">Estimated Salary: $100,000 - $120,000 per...


  • Lisboa, Lisboa, Portugal Microsoft Corporation Tempo inteiro

    **Company Overview**With over 17,000 employees worldwide, Microsoft Corporation is a global leader in technology and innovation. Our mission is to empower every person and organization on the planet to achieve more.**Job Description**We are seeking a highly skilled Senior Technical Support Solutions Expert to join our team. As a key member of our Customer...

  • Senior Technical Director

    3 semanas atrás


    Lisboa, Lisboa, Portugal Truphone Tempo inteiro

    About Us1GLOBAL is a telecommunications powerhouse with a network spanning 15 offices across 12 countries, serving the globe's biggest enterprises and B2B2C customers. We offer cutting-edge eSIM solutions, reliable physical SIM cards, seamless data roaming, and innovative voice and SMS recording services.The RoleWe are seeking a talented technical leader to...


  • Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

    We are looking for a skilled Technical Solutions Expert to join our Cross Border Talents client project in Lisbon. If you have expertise in technical support and enjoy problem-solving, this opportunity is ideal for you.Key Responsibilities:Deliver high-quality technical support to users and systems;Analyze and resolve complex technical issues;Ensure the...


  • Lisboa, Lisboa, Portugal Truphone Tempo inteiro

    Company Overview: At 1GLOBAL, we're a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the globe's biggest enterprises and B2B2C customers.Salary: The estimated salary for this role is around €90,000 per year, based on industry standards and the location in Lisbon. This...


  • Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

    As a Technical Expert for Customer Solutions, you will be responsible for delivering exceptional support to our clients. Your key objectives include responding promptly to customer inquiries, documenting relevant case information, and providing comprehensive solutions via phone, email, or social media channels. Key Responsibilities:- Provide timely and...

  • Digital Solutions Expert

    3 semanas atrás


    Lisboa, Lisboa, Portugal Sovos Compliance Tempo inteiro

    Sovos Compliance is a global leader in transforming tax compliance from a business requirement to a force for growth. As a Digital Solutions Expert, you will play a critical role in providing technical expertise and support to the Sovos Professional Services Team and clients during the implementation of Sovos software products.About UsWe are committed to...


  • Lisboa, Lisboa, Portugal Glo Comms Tempo inteiro

    Job Title: Salesforce Technical Solutions ExpertAbout Glo Comms: We are a dynamic consulting firm specializing in Salesforce solutions, and we're seeking a highly skilled Senior Salesforce Technical Consultant to join our team on a freelance basis. This is a remote position open to candidates based in Portugal.Key Responsibilities:Design and implement...

  • Technical Solutions Expert

    1 semana atrás


    Lisboa, Lisboa, Portugal Cloudflare Tempo inteiro

    Cloudflare Pre-Sales Solutions Engineering RoleAbout Cloudflare:We are a highly ambitious, large-scale technology company with a soul. Our mission is to help build a better Internet by protecting the free and open Internet.Company Overview:At Cloudflare, we are on a mission to help build a better Internet. Today, our network powers millions of websites and...


  • Lisboa, Lisboa, Portugal Alter Solutions Tempo inteiro

    Company Overview: Alter Solutions is a cutting-edge technology firm that specializes in developing innovative solutions for the banking industry. Our team of experts is passionate about creating user-friendly and efficient systems that meet the ever-evolving needs of our clients.">Job Description: We are seeking an experienced Technical Solutions Specialist...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the Role">Buscojobs Portugal is collaborating with an international digital business services firm dedicated to enhancing work processes for individuals and companies. We are currently seeking a Mendix Technical Solutions Expert with specific responsibilities:">Collaborate with various teams, including analysts, developers, designers, and...


  • Lisboa, Lisboa, Portugal Arcesium Tempo inteiro

    Company OverviewArcesium is a leading financial technology firm that addresses complex data-driven challenges faced by the world's most sophisticated financial institutions. Our innovative platform and capabilities constantly evolve to meet emerging challenges, anticipate risks, and design advanced solutions for transformative business outcomes.Job...