Global Financial Solutions Expert
Há 1 mês
Company Overview
Arcesium is a leading financial technology firm that addresses complex data-driven challenges faced by the world's most sophisticated financial institutions. Our innovative platform and capabilities constantly evolve to meet emerging challenges, anticipate risks, and design advanced solutions for transformative business outcomes.
Job Description
We seek a self-motivated critical thinker with excellent communication skills to join our Product Consulting Group as a Global Financial Solutions Expert. This team serves as the primary point of contact for clients, providing day-to-day support for platform and workflow-related issues.
Responsibilities:
- Act as Point of Contact for assigned clients, handling product and application-related queries and providing timely resolutions according to defined Service Level Agreements (SLAs).
- Manage client mandates from a product consulting perspective, ensuring all queries are addressed as expected.
- Effectively resolve operational queries raised by clients while using the platform by providing detailed explanations.
- Train clients on how to use the Arcesium platform effectively, ensuring training documents/materials are up to date.
- Understand the criticality of issues raised by clients and work closely with Forward Deployed teams to provide root causes as needed.
- Educate internal tech teams in operational activities and contribute to quicker resolution of open issues.
- Coordinate with our Product Management & Forward Deployed teams to prepare for new client and fund onboarding.
Requirements:
- A minimum Master's degree in a financial discipline with 5+ years of experience in financial services supporting trade life cycles and/or interacting with hedge fund managers, investment managers, asset managers, or other buy/sell side firms.
- Good exposure to Equities, Fixed Income, OTC & Swaps trade lifecycle.
- Technical proficiency in Python and operations of APIs is desirable.
- Proficient in financial services industry domain knowledge, preferably middle office processes, and sound knowledge of financial instruments and fund accounting are essential for this role.
Estimated Salary: $120,000 - $180,000 per annum
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