Premier Customer Experience Champion
Há 5 dias
As a Premier Customer Experience Champion at FedEx, you will play a pivotal role in delivering exceptional customer service and driving business growth. Your primary responsibility will be to build and maintain strong relationships with Enterprise Global & Regional Accounts, providing proactive solutions to their needs and identifying new business opportunities.
Key Responsibilities:
- Proactively investigate customers' specific needs and follow up to ensure their satisfaction.
- Provide accurate and timely information through friendly and professional multi-channel communication.
- Solve customer service issues and enhance the overall customer experience by identifying optimal long-term solutions.
- Input accurate information into systems and use appropriate tools to deliver standard reports to Key Customers and Customer Experience management.
- Identify and optimize new business opportunities while maintaining exceptional customer experience.
- Collaborate with internal teams to provide seamless and outstanding customer service.
Requirements:
- Highly motivated, customer-focused, and commercially aware individual.
- Excellent communication and contact skills.
- Good PC skills to work within our bespoke systems.
- Demonstrates initiative, organization, and adaptability while working in a pressurized team environment.
- Experience in a customer service environment, including complaint-handling/sales responsibilities would be advantageous.
What We Offer:
- A competitive salary of approximately $65,000 per year, based on industry standards and location.
- A wide array of formal training and on-the-job learning opportunities.
- An equal opportunity employer committed to diversity and inclusion.
- A global network of solutions that continues to strengthen its capability to deliver what our customers need anytime, anywhere.
- A people-first philosophy that prioritizes employee well-being and career growth.
About Us:
FedEx is one of the world's largest express transportation companies, consistently ranked as one of the top 10 World's Most Admired Companies by Fortune magazine. Our People-Service-Profit philosophy guides every decision, policy, or activity, ensuring we take care of our employees, who in turn deliver exceptional service to our customers.
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