Customer Experience Champion for Renewable Energy Systems

3 semanas atrás


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

Unlock a Rewarding Career with TTEC

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We are seeking a skilled Customer Experience Champion to join our team in Sofia, Bulgaria. As a hybrid employee working from home and on-site at our location, you will be part of a dynamic global family that delivers exceptional customer experiences.

About the Role:

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  • You will provide technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems.
  • Assist sellers and homeowners during and after system installation and commissioning.
  • Troubleshoot issues related to installations remotely via phone, email, and live chat.
  • Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved.
  • Evaluate complex issues and escalate as required.

Requirements:

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  • Prior experience in Technical Support, Electronics or electrical support.
  • Ability to read, write and speak in Italian and English.
  • Aptitude and detail orientation to prepare technical support reports.
  • Comfortable resolving customer issues before escalating to the next level.
  • Decision-making skills to assess situations, research solutions, and make recommendations.

Your Benefits:

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  • A base salary of $55,000 per year, plus performance-based opportunities.
  • A comprehensive health benefits package including PTO, tuition reimbursement, and health and wellness incentives.
  • An inclusive culture that supports your career growth and professional development.

Why Choose TTEC?

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As a global company, we value diversity, inclusivity, and equal opportunity. We strive to create an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives and skills. Our goal is to deliver exceptional customer experiences through the combined power of humanity and technology. Join us in shaping the future of customer service


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