Technical Support Representative for Renewable Energy Systems

1 semana atrás


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

Are you passionate about technology and renewable energy? Do you have excellent communication skills and a passion for helping others?

We are seeking a highly motivated Technical Support Representative to join our team in Sofia, Bulgaria. As a key member of our support team, you will provide technical assistance to customers and field engineers, troubleshooting issues related to renewable energy systems.

**Key Responsibilities:**

  • Provide technical support via phone, email, and live chat to customers and field engineers
  • Troubleshoot issues with renewable energy systems and escalate complex cases to Tier 2 support as needed
  • Document all customer interactions in our CRM system and ensure follow-up until cases are resolved

**Requirements:**

  • Prior experience in technical support or a related field
  • Excellent communication and problem-solving skills
  • Ability to read, write, and speak English fluently
  • Aptitude for analyzing complex data sets and making recommendations

**What We Offer:**

  • An estimated salary range of $45,000 - $65,000 per year, depending on location and experience
  • A supportive and inclusive work environment


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