Technical Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

Unlock a rewarding career with TTEC, a global leader in delivering exceptional customer experiences. As a Technical Support Specialist - Renewable Energy Systems, you'll play a vital role in bringing humanity to business.

We're seeking a passionate individual who thrives in a fast-paced environment and is dedicated to helping others. In this role, you'll provide technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems.

Your key responsibilities will include:

  • Providing expert technical assistance to customers via phone, email, and live chat
  • Troubleshooting complex issues related to installations and resolving customer concerns
  • Collaborating with internal teams to ensure seamless customer experiences
  • Documenting customer interactions and escalating complex issues as required

To succeed in this role, you'll need:

  • Prior experience in technical support, electronics, or electrical support
  • Excellent communication skills, including the ability to read, write, and speak English fluently
  • A problem-solving mindset and attention to detail

In return for your expertise, we offer a competitive salary of $45,000 - $60,000 per year, depending on location and experience. You'll also enjoy a range of benefits, including:

  • A supportive and inclusive company culture
  • Ongoing training and development opportunities
  • A comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives

Join our dynamic team and discover a career that's all about making a difference. Apply now to become a part of our mission to deliver exceptional customer experiences.


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