Technical Support Specialist for Renewable Energy

Há 1 mês


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

Unlock your potential as a Technical Support Specialist for Renewable Energy at TTEC, where you'll be the spark that brightens days and ignites your career. Our award-winning employment experience is designed to help you grow and succeed in a hybrid work environment.

About the Role

We're looking for passionate individuals who share our enthusiasm for technology, renewable energy, and helping others. As a Technical Support Specialist, you'll troubleshoot with customers and resolve their issues with a smile. You'll collaborate internally with other team members to ensure exceptional customer experiences.

Key Responsibilities

  • Provide technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems.
  • Assist sellers and homeowners during and after system installation and commissioning.
  • Troubleshoot issues related to installations remotely via phone, email, and live chat.
  • Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved.
  • Escalate complex issues to Tier 2 support and Team Lead as required.

Requirements and Qualifications

  • Prior experience in Technical Support, Electronics, or electrical support.
  • Ability to read, write, and speak English fluently.
  • Ability to ask the right questions in a calm and respectful manner to diagnose issues and analyze complex data sets.
  • Aptitude and detail orientation to prepare technical support reports.
  • Comfortable resolving customer issues before escalating to the next level.

Benefits

  • Competitive salary of $45,000 - $60,000 per annum (based on location and experience).
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • Base wage plus performance-based opportunities.
  • A healthy benefits package based on your position.

About TTEC

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From training to individualized webcam-enabled engagement and coaching, we offer thousands of free courses to support your career growth. Join our dynamic, global family and be part of making customers happy.



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