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Renewable Energy Technical Support Specialist
Há 1 mês
TTEC is a global leader in customer experience and technology solutions. We empower businesses to deliver exceptional experiences through our human-powered, technology-enabled services.
Job DescriptionWe are seeking a highly skilled Renewable Energy Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems.
You will assist sellers and homeowners during and after system installation and commissioning, troubleshoot issues related to installations remotely via phone, email, and live chat, document all customer interactions in our Customer Relations Management System, and ensure follow-up until cases are resolved.
In this role, you will work closely with internal teams to ensure seamless collaboration and provide an exceptional customer experience.
Estimated Salary Range$55,000 - $75,000 per year, depending on location and experience.
Required Skills and Qualifications- Prior experience in Technical Support, Electronics, or Electrical support.
- Ability to read, write, and speak in Dutch and English.
- Aptitude and detail orientation to prepare technical support reports.
- Comfortable resolving customer issues before escalating to the next level.
TTEC offers a comprehensive benefits package, including:
- Base wage plus performance-based opportunities.
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
