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Multilingual Technical Support Specialist
2 meses atrás
At TTEC, we're passionate about making customers happy. That's why we're seeking a talented German-English Technical Support Representative to join our team.
What You'll Do:
- Provide technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems.
- Assist sellers and homeowners during and after system installation and commissioning.
- Troubleshoot issues related to installations remotely via phone, email, and live chat.
- Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved.
- Escalate complex issues to Tier 2 support and Team Lead as required.
- Meet group and individual performance metrics, including response times and resolution rates.
What You Bring to the Role:
- Prior experience in Technical Support, Electronics, or electrical support is highly valued.
- You should be able to read, write, and speak in both German and English fluently.
- Aptitude and detail orientation to prepare technical support reports are essential.
- You should be comfortable resolving customer issues before escalating to the next level.
- A technical solution-oriented mindset to ensure happy customers is crucial.
What You Can Expect:
- We offer a competitive base wage of approximately $45,000 per year, plus performance-based opportunities for growth and advancement.
- An inclusive culture and community-minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health, and wellness incentives.
About TTEC:
- We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- We aim to reflect the communities we serve by delivering amazing service and technology, but also humanity.
This role offers an exciting opportunity to work with a leading company in the industry and to develop your skills and career in a supportive and dynamic environment.
