Renewable Energy Technical Support Specialist
2 semanas atrás
About the Role
As a French-English Technical Support Representative, you will be working in a hybrid setup with our Sofia, Bulgaria location and remotely from your home. Your primary responsibility will be to provide technical support to customers via phone, email, and live chat. This role requires excellent communication skills, problem-solving abilities, and a passion for renewable energy.
Key Responsibilities:
- Provide technical assistance to customers, including troubleshooting and resolving issues related to renewable energy systems.
- Collaborate with internal teams to ensure seamless customer experience.
- Document all customer interactions in our CRM system and follow up until cases are resolved.
Requirements:
- Prior experience in Technical Support or Electronics is required.
- Ability to read, write, and speak in French and English fluently.
- Aptitude to analyze complex data sets and diagnose issues efficiently.
What We Offer:
- A base salary of $45,000 per year, plus performance-based opportunities.
- An inclusive culture that values diversity and promotes career growth.
- A comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives.
About Us:
TTEC is a global company committed to delivering exceptional customer experiences. We believe in creating a workplace where employees feel valued, empowered, and encouraged to bring their authentic selves to work. Our mission is to make customers happy by providing them with personalized and efficient solutions.
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