Technical Support Specialist for Renewable Energy Systems
Há 3 dias
Unlock Your Career Potential
Ttec, a global leader in customer experience solutions, is seeking a highly motivated and detail-oriented Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems.
About the Role:
We are looking for an individual with prior experience in Technical Support, Electronics or electrical support who can provide top-notch support to our customers. You should be able to read, write and speak English fluently, as well as possess excellent communication and problem-solving skills.
Responsibilities:
- Provide technical support to field engineers, technicians, and product support personnel via phone, email, and live chat.
- Assist sellers and homeowners during and after system installation and commissioning.
- Troubleshoot issues related to installations remotely and document all customer interactions in our Customer Relations Management System.
- Escalate complex issues to Tier 2 support and Team Lead as required.
What We Offer:
In addition to a competitive base salary of $45,000 per year, we offer a comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives. Our supportive culture and community-minded organization prioritize your career growth and development, providing ongoing training and coaching opportunities to ensure your success in this role.
Our Company Culture:
Ttec is a global company that values diversity and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to equality and fairness extends to all aspects of our business, from hiring practices to customer interactions.
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