Technical Support Professional for Renewable Energy Systems

Há 3 dias


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

Transforming Customer Experiences

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We're seeking a highly skilled Technical Support Professional to join our team, specializing in renewable energy systems. As a key member of our global team, you'll play a vital role in delivering exceptional customer experiences.

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Your Key Responsibilities:

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  • Provide technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems.">
  • Assist sellers and homeowners during and after system installation and commissioning.">
  • Troubleshoot issues related to installations remotely via phone, email, and live chat.">
  • Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved.">
  • Escalate complex issues to Tier 2 support and Team Lead as required.">
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Requirements:

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  • Prior experience in Technical Support, Electronics, or electrical support.">
  • Ability to read, write, and speak in Spanish and English.">
  • Ability to ask the right questions in a calm and respectful manner in order to diagnose issues and analyze complex data sets.">
  • Aptitude and detail orientation to prepare technical support reports.">
  • Comfortable resolving the customer's issues before escalating to the next level.">
  • Comfortable with decision making by assessing the situation, researching potential solutions, and making recommendations.">
  • A technical solution-oriented mindset to ensure happy customers.">
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Benefits:

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  • Supportive of your career and professional development.">
  • An inclusive culture and community-minded organization where giving back is encouraged.">
  • A global team of curious lifelong learners guided by our company values.">
  • Base wage plus performance-based opportunities.">
  • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.">
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About Ttec:

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We're committed to making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

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We Offer:

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  • An estimated salary of $55,000 - $65,000 per year, depending on qualifications and location.">
  • A dynamic work environment with opportunities for growth and development.">
  • A supportive team culture that values diversity, equity, and inclusion.">
  • A comprehensive benefits package, including PTO, tuition reimbursement, and health and wellness incentives.">
  • Ongoing training and development opportunities to enhance your skills and knowledge.">
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We Are an Equal Opportunity Employer:

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Ttec is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Join Our Global Family:

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We're a global company with a diverse team of individuals from various backgrounds and industries. We strive to create an inclusive culture that respects and empowers the cultures and perspectives within our global teams.

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Contact Information:

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Please visit our website at https://www.ttec.com for more information about our company and job openings.



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