Customer Experience Champion

1 semana atrás


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

About Us

At Zendesk, we're on a mission to make customer experience the intelligent heart of every business.

We power billions of conversations with brands you know and love, and we're committed to fostering global diversity, equity, & inclusion in the workplace.

About the Role

We're seeking a seasoned Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you'll work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns.

Your Responsibilities

  • Work across a large cohort of different types of customers, identifying business objectives and mapping solutions in a thorough, compelling, but crisp manner.
  • Develop a deep understanding of Zendesk's products and have the ability to demo them to customers who are early in their adoption journey and customers who have a long tenure with Zendesk.
  • Leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations.
  • Help forecast and mitigate risk, ensuring growth, and drive customer satisfaction.
  • Collaborate with cross-functional teams, including Zendesk Advocacy/Support, Sales, Renewals, Professional Services, and more.

About You

  • 3+ years of experience working in Customer Success or Account Management.
  • Experience identifying business objectives and mapping solutions in a thorough, compelling, but crisp manner.
  • Dynamic, agile, and nimble, with a passion for shaping something new and thriving in a dynamic and fast-growing environment.
  • Fluency in reading, writing, and speaking English and French is required.

What We Offer

  • A competitive salary of approximately $110,000 per year.
  • A hybrid experience that allows for flexibility and work-life balance.
  • The opportunity to grow, learn, and drive positive experiences for customers.

How to Apply

If you're passionate about customer experience and possess the skills and qualifications outlined above, please submit your application. We look forward to hearing from you


  • Customer Experience Champion

    3 semanas atrás


    Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    We are a dynamic startup in the natural supplements industry looking for a skilled Customer Experience Champion to drive our customer retention efforts and deliver exceptional results.Our company is dedicated to making chemicals redundant through nature and science. We aim to provide innovative solutions that enhance customer satisfaction.Key...

  • Customer Experience Champion

    4 semanas atrás


    Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Experience Champion to join our team in Sofia, Bulgaria. As a key member of our hybrid team, you will be responsible for delivering exceptional customer service and technical support in both English and Spanish.

  • Customer Experience Champion

    2 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Company OverviewZendesk, Inc. is a leading provider of customer service software. Our mission is to bring calm to the chaotic world of customer service.Job DescriptionWe are seeking a highly skilled French Language Support Specialist to join our Scaled Customer Success team in Lisbon, Portugal. In this role, you will be responsible for working with customers...

  • Customer Experience Champion

    3 semanas atrás


    Lisboa, Lisboa, Portugal Swapcard Tempo inteiro

    At Swapcard, we're passionate about creating a world where meaningful connections thrive. As a Product Support Specialist, you'll play a vital role in empowering our customers to reach their full potential. We're seeking an exceptional individual with a knack for autonomous problem-solving and troubleshooting to join our Technical Support team.About the...


  • Lisboa, Lisboa, Portugal Powerdot Tempo inteiro

    **Powerdot's Mission: Accelerate Sustainable Mobility**We're on a mission to make charging your car as easy as charging your smartphone. To achieve this, we need to have chargers available in places where people naturally spend their days.Our business model is centered around investing in, installing, and operating EV chargers with cutting-edge solutions. We...


  • Lisboa, Lisboa, Portugal Ttec Tempo inteiro

    Unlock a Rewarding Career with TTEC">We are seeking a skilled Customer Experience Champion to join our team in Sofia, Bulgaria. As a hybrid employee working from home and on-site at our location, you will be part of a dynamic global family that delivers exceptional customer experiences.About the Role:">You will provide technical support to field engineers,...

  • Customer Experience Champion

    3 semanas atrás


    Lisboa, Lisboa, Portugal Webhelp France Tempo inteiro

    Welcome to Concentrix, a global technology and services leader that powers the brands of the future. As a Customer Service Representative in Lisbon, Portugal (On-Site), you will be part of a team that ensures performance goals are met across all operations and client expectations related to operational excellence are fulfilled.The role offers a great...


  • Lisboa, Lisboa, Portugal Phiture Tempo inteiro

    About the RoleWe are seeking a highly skilled Premier Customer Care Representative to join our team. As a key member of our frontline team, you will be the first point of contact for our larger customers, building loyalty and trust in FedEx business through an exceptional level of pro-active customer care.ResponsibilitiesPro-actively provide accurate...


  • Lisboa, Lisboa, Portugal Job Squad Tempo inteiro

    Job Squad, a multi-lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta, specializes in recruiting Scandinavians, Dutch, German, and Finnish for various positions across Europe. Our core mission is to assist individuals in securing great jobs abroad and ensuring a seamless transition to their new life.The RoleYour primary...

  • Customer Experience Engineer

    3 semanas atrás


    Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    **About Customer Labs in Lisbon**Lisbon, Portugal's vibrant capital city, is a hub of rich history and culture. The majestic São Jorge Castle overlooks the Tagus Estuary and Ponte 25 de Abril suspension bridge. Nearby, the National Azulejo Museum showcases centuries-old ceramic tiles.We engineer exceptional customer experiences for forward-thinking brands...


  • Lisboa, Lisboa, Portugal Webhelp France Tempo inteiro

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team in Lisbon, Portugal. As a key member of our customer experience team, you will play a critical role in delivering exceptional service to our clients across various industries.


  • Lisboa, Lisboa, Portugal Emma – The Sleep Company Tempo inteiro

    Are you ready to drive customer satisfaction and transform the sleep industry? Emma – The Sleep Company is seeking a Customer Excellence Intern to join our Operations team in North/Central Europe.About UsWe're a pioneering D2C sleep brand, available in over 30 countries and recommended by consumer associations worldwide. Our mission is to push the...


  • Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    Company OverviewTeleperformance Portugal is a leading provider of integrated omnichannel solutions, technology, and security standards in the market. With over 12,000 employees from 111 nationalities, our team offers services in 35 languages, creating a multicultural and highly skilled work environment. Job DescriptionWe are seeking an experienced Customer...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    At Marley Spoon, we're passionate about delivering top-quality fresh ingredients and chef-designed easy-to-cook recipes to thousands of households across the globe. As a Customer Outbound Communication Expert, you'll play a crucial role in building strong relationships with our customers and driving customer loyalty.Key Responsibilities:Customer Retention:...


  • Lisboa, Lisboa, Portugal Customer Labs Tempo inteiro

    About LisbonLisbon, the capital city of Portugal, boasts a unique blend of hilly terrain and stunning coastal views. The imposing São Jorge Castle offers breathtaking vistas of the old city's pastel-colored buildings, the Tagus Estuary, and the Ponte 25 de Abril suspension bridge.A Company OverviewCustomer Labs is an international service company...

  • Customer Service Specialist

    2 semanas atrás


    Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiro

    Logistics and Customer Experience SpecialistWe are seeking a skilled Logistics and Customer Experience Specialist to join our team at Abroad Experience. As a key member of our logistics department, you will be responsible for providing exceptional customer service and support to our clients.About the Role:You will operate as the primary point of contact for...

  • Employee Experience Champion

    4 semanas atrás


    Lisboa, Lisboa, Portugal The Bridge - Trabalho Temporário Tempo inteiro

    We're seeking a highly skilled People Operations Coordinator to join our team in Lisbon, Portugal. This is a hybrid role that combines the best of both worlds: flexibility to work remotely with impactful in-person days at our office.About The Role:As a People Operations Coordinator, you'll be responsible for creating a smooth, positive work experience for...

  • Customer Experience Champion

    3 semanas atrás


    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    About ZendeskZendesk is a leading provider of customer service and support software, built to help businesses deliver exceptional experiences to their customers. Our mission is to bring calm to the chaotic world of customer service.


  • Lisboa, Lisboa, Portugal Bridge In Tempo inteiro

    **Introduction to Bridge In's Technical Support Specialist Role**The ideal candidate will join our team in Lisbon, Portugal, as a Technical Support Specialist for our Integration Platform as a Service (IPAAS) solution. This role requires expertise in supporting clients with HR and other critical integrations, ensuring seamless digital ecosystems.We're...

  • Electric Mobility Champion

    3 semanas atrás


    Lisboa, Lisboa, Portugal Powerdot Tempo inteiro

    At Powerdot, we revolutionize the way people charge their cars. As an Electric Mobility Champion, you will be at the forefront of our mission to accelerate sustainable mobility.We are seeking a highly proactive and independent individual with excellent problem-solving skills to join our team. The ideal candidate is fluent in both oral and written Polish and...