Customer Experience Champion
1 semana atrás
About Us
At Zendesk, we're on a mission to make customer experience the intelligent heart of every business.
We power billions of conversations with brands you know and love, and we're committed to fostering global diversity, equity, & inclusion in the workplace.
About the Role
We're seeking a seasoned Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you'll work nimbly across different sizes and segments of customers, delivering 1:1 engagements through comprehensive Discovery and expert Recommendations, facilitating 1:Many webinar events, and scaled campaigns.
Your Responsibilities
- Work across a large cohort of different types of customers, identifying business objectives and mapping solutions in a thorough, compelling, but crisp manner.
- Develop a deep understanding of Zendesk's products and have the ability to demo them to customers who are early in their adoption journey and customers who have a long tenure with Zendesk.
- Leverage data and insights to shape your approach, inform your discovery, and bolster your recommendations.
- Help forecast and mitigate risk, ensuring growth, and drive customer satisfaction.
- Collaborate with cross-functional teams, including Zendesk Advocacy/Support, Sales, Renewals, Professional Services, and more.
About You
- 3+ years of experience working in Customer Success or Account Management.
- Experience identifying business objectives and mapping solutions in a thorough, compelling, but crisp manner.
- Dynamic, agile, and nimble, with a passion for shaping something new and thriving in a dynamic and fast-growing environment.
- Fluency in reading, writing, and speaking English and French is required.
What We Offer
- A competitive salary of approximately $110,000 per year.
- A hybrid experience that allows for flexibility and work-life balance.
- The opportunity to grow, learn, and drive positive experiences for customers.
How to Apply
If you're passionate about customer experience and possess the skills and qualifications outlined above, please submit your application. We look forward to hearing from you
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