Customer Experience Champion for Multilingual Support

3 semanas atrás


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Company Overview

Teleperformance Portugal is a leading provider of integrated omnichannel solutions, technology, and security standards in the market. With over 12,000 employees from 111 nationalities, our team offers services in 35 languages, creating a multicultural and highly skilled work environment.

 

Job Description

We are seeking an experienced Customer Delight For Social Media professional to join our ambitious and motivated support team. The successful candidate will ensure customer satisfaction by representing one of the world's most recognizable companies and supporting their business across multiple channels.

Key responsibilities include:

  • Providing support to high-level clients to help them grow across chat, email, and phone
  • Supporting and expanding the self-serve advertising base for clients in the online and digital advertising domain
  • Providing pre- and post-sales support for all self-service products
  • Providing product and tool support to enhance clients' experience
  • Identifying and solving technical bugs and ads' delivery issues
  • Resolving customer issues in a timely manner and proactively communicating progress to clients
  • Providing vital product insights and feedback from customers to engineering

 

Required Skills and Qualifications

To succeed in this role, you will need:

  • Native level written and verbal communication skills in Arabic
  • Good knowledge of English (B2 level)
  • Good analytic skills and logical thinking
  • Proactive and quick learner, able to adapt to continuously evolving needs
  • Ability to multitask and work under pressure

 

Benefits

As a valued member of our team, you can expect:

  • A competitive salary range of €25,000 - €35,000 per year, depending on experience
  • Possibility of cooperation with leaders in various industries
  • Stable work and career progression
  • Investment in training and personal development
  • Health Insurance since day one in the company
  • Possibility to live in one of our apartments
  • Annually complementary return flight to your home country (within Europe)
  • Free Portuguese language courses, sport activities, and organized events
  • Monthly and Quarterly Bonus

Location

This role is based in Portugal, offering a unique opportunity to live and work in a multicultural environment.

 


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