Customer Experience Champion
1 semana atrás
**Powerdot's Mission: Accelerate Sustainable Mobility**
We're on a mission to make charging your car as easy as charging your smartphone. To achieve this, we need to have chargers available in places where people naturally spend their days.
Our business model is centered around investing in, installing, and operating EV chargers with cutting-edge solutions. We help businesses find the right charging options for their customers. Today, we've partnered with over 1,200 businesses across multiple countries, with more than 2,200 contracted locations.
We're **Partner Obsessed**, creating bespoke solutions to better serve our partners' customers. We love the challenge of making EV charging simpler, readily available, and integrated with diverse retail and service experiences. We're committed to growing, expanding our network, our partners' businesses, and the professional development of our team, all while driving the EV ecosystem forward.
**About You**
We seek empowered top performers who share our mission and values, and who are ready to think disruptively and join our exciting journey.
Responsibilities:
- Resolve a high volume of customer contacts through various support channels.
- Investigate case details to determine the root cause of issues and troubleshooting steps.
- Monitor our network of chargers to identify potential problems.
- Learn and master multiple applications and resources.
- Communicate quickly and effectively to internal and external stakeholders.
- Triage and escalate urgent issues to drive them to resolution.
- Complete thorough documentation and notation on customer contacts and trends.
- Provide feedback to management teams regarding processes and trends.
What We're Looking For:
- A previous experience in customer support.
- A proactive and independent entrepreneurial spirit.
- An enormous capacity for problem-solving, decision-making, and leadership.
- Fluency in oral and written French, English, and Portuguese, as well as Spanish (a plus).
- Sympathy and empathy – the ability to resolve customer support requests in thoughtful and creative ways.
- Strong written and verbal communication skills.
- An interest and enthusiasm in electric mobility (although not essential, experiences in related areas are highly valued).
Location and Benefits:
We're based in Lisbon or willing/looking to relocate to Lisbon. Our benefits include private health insurance, gym pass membership, annual offsite events, and recurrent team building activities. At Powerdot, we believe that the best solutions and ideas come from diverse backgrounds, so we strive to create an inclusive culture where everyone has the opportunity to contribute and grow.
Estimated Salary:** €35,000 - €45,000 per year, depending on location and experience. This salary range takes into account the current cost of living in Lisbon and the level of expertise required for this role.
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